Business Program Manager - Capacity Automation & Backend Tools,

Summary

Microsoft is seeking a Business Program Manager to support its Capacity Shared Services organization and One Capacity approach. The role manages automation, backend tooling, process improvement, requirements analysis, data analytics, cross-functional delivery, and AI-powered solutions for Azure capacity allocation and operational workflows.

Responsibilities

• Lead end-to-end capacity automation and operational tooling programs, ensuring successful execution against business goals, timelines, and deliverables
• Manage complex workstreams across multiple stakeholders, balancing priorities, dependencies, risks, and business outcomes
• Drive operational rigor through structured program management practices, governance, and stakeholder alignment
• Identify opportunities to streamline and automate business processes, reduce manual effort, and improve operational efficiency
• Implement scalable solutions that enhance reliability, consistency, and effectiveness of the Capacity Operating System
• Leverage data and stakeholder feedback to continuously improve workflows and operating models
• Translate business needs into clear requirements, user stories, acceptance criteria, and functional specifications
• Partner with stakeholders to prioritize initiatives and ensure solutions align with strategic business objectives
• Drive requirements gathering and validation activities throughout the solution lifecycle
• Partner closely with Engineering, Operations, Capacity Planning, and business stakeholders to deliver integrated solutions
• Facilitate decision-making, resolve dependencies, and drive alignment across diverse teams
• Communicate program status, risks, and recommendations to stakeholders at multiple organizational levels
• Plan, coordinate, and deliver automation, integration, and backend tooling initiatives from concept through deployment
• Track milestones, risks, dependencies, and business outcomes to ensure successful program delivery
• Drive execution excellence while managing competing priorities in a fast-paced environment
• Use data, reporting, and operational metrics to inform prioritization, decision-making, and process optimization
• Analyze trends and performance indicators to identify opportunities for efficiency and business impact
• Develop insights that improve operational effectiveness and support strategic planning
• Apply deep understanding of capacity allocation, governance, and operational processes to improve business performance
• Identify opportunities to enhance organizational effectiveness through process, tooling, and operational improvements
• Recommend solutions that balance business needs, operational requirements, and long-term scalability
• Build trusted partnerships across technical and business organizations
• Influence decisions and drive alignment without direct authority
• Communicate complex concepts clearly and effectively to diverse audiences
• Drive adoption of new processes, tools, automation capabilities, and governance standards
• Develop documentation, communications, and enablement materials to support organizational change
• Champion continuous improvement and operational transformation initiatives
• Establish and maintain data quality, governance, reliability, and process standards
• Create scalable documentation, best practices, and operational frameworks
• Support sustainable operations through continuous monitoring and optimization
• Leverage Microsoft Copilot and AI-powered solutions to improve productivity, analysis, documentation, and operational execution
• Identify opportunities to apply AI technologies to automate recurring workflows and enhance business outcomes
• Promote innovative approaches that increase operational scale and efficiency
• Embody our culture and values

Skills

• Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience
• Direct professional experience with cloud infrastructure capacity planning, including datacenter, compute, storage, network, or AI/GPU capacity management systems
• Experience with datacenter, compute, or infrastructure capacity management systems and tooling used to plan, allocate, monitor, and scale capacity
• Experience in cloud computing, including experience working for or with major cloud providers, cloud customers, partners, or the broader cloud infrastructure industry
• Familiarity with AI capacity planning, AI infrastructure, GPU compute, large-scale model requirements, Generative AI, Agentic AI, and the supply constraints that influence AI workload prioritization and customer outcomes
• Experience translating operational requirements into system, data, integration, and workflow requirements that support scalable business processes
• Experience delivering operational tooling, automation, and process improvement initiatives in partnership with engineering and technical teams
• Strong analytical skills with experience using operational datasets, dashboards, reporting tools, APIs, and data-driven insights to support decision-making
• Proven ability to lead cross-functional initiatives and influence stakeholders without direct authority across complex organizational environments
• Experience mapping, documenting, and simplifying cross-functional business processes, including defining clear roles, handoffs, controls, and operational governance

Qualifications

Must Haves

• Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience
• Direct professional experience with cloud infrastructure capacity planning, including datacenter, compute, storage, network, or AI/GPU capacity management systems

Nice to Haves

• Experience with datacenter, compute, or infrastructure capacity management systems and tooling used to plan, allocate, monitor, and scale capacity
• Experience in cloud computing, including experience working for or with major cloud providers, cloud customers, partners, or the broader cloud infrastructure industry
• Familiarity with AI capacity planning, AI infrastructure, GPU compute, large-scale model requirements, Generative AI, Agentic AI, and the supply constraints that influence AI workload prioritization and customer outcomes
• Experience translating operational requirements into system, data, integration, and workflow requirements that support scalable business processes
• Experience delivering operational tooling, automation, and process improvement initiatives in partnership with engineering and technical teams
• Strong analytical skills with experience using operational datasets, dashboards, reporting tools, APIs, and data-driven insights to support decision-making
• Proven ability to lead cross-functional initiatives and influence stakeholders without direct authority across complex organizational environments
• Experience mapping, documenting, and simplifying cross-functional business processes, including defining clear roles, handoffs, controls, and operational governance