Customer and Partner Engagement Manager

Summary

Microsoft is seeking a Customer & Partner Engagement Manager to support its Professional Services organization. The role drives executive engagement, customer and partner interactions, event coordination, communications, program analysis, and operational support for the Corporate Vice President.

Responsibilities

• Prepare and support the CVP for customer and partner meetings, including the creation of briefing documents, talking points, and follow-up communications
• Assist sellers in engaging internal and external key stakeholders and facilitating executive sponsorships
• Track and report on customer and partner engagement activities, ensuring alignment with business goals and KPIs
• Strategize and prioritize executive involvement in key accounts and events
• Coordinate and support field events such as Ignite, Build, C-Series, AI Tours, and industry-specific conferences (e.g., Legal Week)
• Drive customer attendance and engagement at Microsoft events
• Manage logistics, invitations, and executive preparation for major events and community calls
• Draft and manage both internal and external CVP communications, including LinkedIn posts, press quotes, newsletters, and operating unit-specific updates
• Edit and review executive briefings for clarity and impact
• Serve as a resource for field teams, providing guidance on communications top practices and supporting flagship events
• Conduct analysis on program initiatives, evaluate success metrics, and leverage analytics to examine performance, derive value, and identify risks and opportunities
• Embody and promote Microsoft’s culture and values in all interactions and initiatives

Skills

• Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement + OR equivalent experience
• Master's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement + OR equivalent experience
• Relevant experience in customer-facing sales, program management, or a related role
• Experience in a software or technology environment is helpful but not required
• Proven experience engaging with top executives and managing high-stakes customer and partner interactions
• Experience in event planning and coordination, with a focus on field support and executive engagement
• Experience managing multiple priorities and working in a fast-paced environment
• Experience tracking and managing customer engagement activities
• Demonstrated sense of urgency and entrepreneurial mindset, with the ability to challenge established approaches, move quickly from idea to action, and deliver measurable value
• Experience using Copilot, AI agents, or other agentic capabilities to improve workflows, increase impact, and create new value

Qualifications

Must Haves

• Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement + OR equivalent experience

Nice to Haves

• Master's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement + OR equivalent experience
• Relevant experience in customer-facing sales, program management, or a related role
• Experience in a software or technology environment is helpful but not required
• Proven experience engaging with top executives and managing high-stakes customer and partner interactions
• Experience in event planning and coordination, with a focus on field support and executive engagement
• Experience managing multiple priorities and working in a fast-paced environment
• Experience tracking and managing customer engagement activities
• Demonstrated sense of urgency and entrepreneurial mindset, with the ability to challenge established approaches, move quickly from idea to action, and deliver measurable value
• Experience using Copilot, AI agents, or other agentic capabilities to improve workflows, increase impact, and create new value