Mid/Senior ITOps Engineer

Summary

Mimica is a company dedicated to improving efficiency for enterprises through AI-powered task mining. They are seeking a Mid/Senior IT Ops Engineer to enhance their IT operations, ensuring a secure and scalable technology experience for their global team while supporting various IT systems and processes.

Responsibilities

• Administer and optimize core IT and collaboration tools including JumpCloud, GSuite, Slack, Notion and Remote, ensuring secure and seamless access for globally distributed teams
• Manage company-issued laptops and other devices, maintaining OS configuration and compliance with IT and InfoSec policies
• Lead and continuously improve onboarding and offboarding processes, ensuring timely provisioning and deprovisioning of access and IT assets across cloud and SaaS environments
• Own identity and access management (IAM), role-based access control (RBAC), and conduct periodic access reviews to meet evolving security requirements
• Troubleshoot and resolve day-to-day IT issues—including access permissions and cloud networking operations (e.g., VPCs, firewalls, routing rules, IAM configurations)—with a focus on minimizing downtime for business-critical teams
• Participate in platform and tooling rollouts, contributing to implementation, testing, and support of new IT systems and policies
• Develop and maintain clear internal documentation of IT processes, troubleshooting guides, and onboarding materials to scale knowledge sharing and reduce dependency
• Collaborate cross-functionally with Platform, Security, and Delivery teams to identify and execute automation opportunities (e.g. via Terraform or similar IaC tools)
• Approach support and project work with a service-oriented mindset, taking initiative to streamline workflows and preempt recurring issues

Skills

• Experience supporting and configuring cloud-based IT environments, especially SaaS tools and Google Workspace
• Hands-on experience with access management and IAM configurations across cloud platforms (GCP preferred)
• Understanding of basic to intermediate network operations—especially in the context of cloud networking (e.g., GCP VPCs, IAM roles, routing rules)
• Clear, concise communicator—comfortable collaborating across global teams and explaining technical topics to non-technical stakeholders
• Service-oriented mindset with the ability to prioritize and resolve requests that impact business-critical teams
• Strong problem-solving abilities with a methodical, self-directed troubleshooting approach
• Deep expertise with Windows or Mac OS
• Experience with IaC solutions - Terraform, Cloud formation
• Familiarity with endpoint security and basic InfoSec hygiene in a cloud-native environment

Qualifications

Must Haves

• Experience supporting and configuring cloud-based IT environments, especially SaaS tools and Google Workspace
• Hands-on experience with access management and IAM configurations across cloud platforms (GCP preferred)
• Understanding of basic to intermediate network operations—especially in the context of cloud networking (e.g., GCP VPCs, IAM roles, routing rules)
• Clear, concise communicator—comfortable collaborating across global teams and explaining technical topics to non-technical stakeholders
• Service-oriented mindset with the ability to prioritize and resolve requests that impact business-critical teams
• Strong problem-solving abilities with a methodical, self-directed troubleshooting approach

Nice to Haves

• Deep expertise with Windows or Mac OS
• Experience with IaC solutions - Terraform, Cloud formation
• Familiarity with endpoint security and basic InfoSec hygiene in a cloud-native environment

Benefits

• Stock options - aligned with our internal framework, market data, and individual skills.
• Work from anywhere - fully remote, in our hubs, or a mix.
• Company-issued laptop, remote setup stipend, and co-working budget
• Flexible schedules and location
• Ample paid time off, in addition to local public holidays
• Enhanced parental leave
• Health & retirement benefits
• Annual learning & development budget
• Annual workaways and regular virtual & in-person socials
• Opportunity to contribute to groundbreaking projects that shape the future of work
• Note: Some benefits may vary depending on location and role