eMar Implementation Consultant

Summary

BrightSpring Health Services is a company focused on fulfilling the pharmaceutical needs of long-term care and senior living clients. The eMAR Implementation Consultant manages eMAR system integrations by coordinating schedules and collaborating with stakeholders and vendors to ensure successful implementation.

Responsibilities

• Leads the Implementation of eMAR integrations to develop timelines and working with key stakeholders and external eMAR vendors to ensure a successful integration leveraging AS/400 and or Framework application
• Complete required implementation, validation checklists, and documentation for new interfaces
• Review and coordinate implementation components and timelines with all customers, vendors, technology, and support teams to support pharmacy operating procedures in the facility
• Identify and prioritize issues and concerns the document and communicate to leadership
• Coordinate in-services, training, and audits in accordance with guidelines and best practice
• Provides eMAR integration product support to new and existing customers as it relates to the implementation and/or integration process
• Consult with internal teams, partner companies, new / existing customers, and third party system vendors
• Problem solves, including field incoming requests, dealing with issues proactively, suggesting solutions that meet and exceeds customer’s needs
• Remote into workstations / applications to troubleshoot and resolve issues
• Provide post implementation and on-going eMAR / EHR interface integration support by working independently with customers for successful resolution
• Performs other tasks as assigned

Skills

• BA/BS or equivalent experience
• Must have at least 1 year or more experience working with 3rd party eMAR / EHR systems implementing integration projects and or providing technical product support
• Extraordinary customer service and relationship management experience
• Ability to handle multiple customer inquiries and channels simultaneously
• Ability to professionally communicate contracted customer goals and directives to defined team members and stakeholders
• Excellent communication and customer relationship skills
• Technologically savvy; Intermediate or above computer skills with Microsoft OS and Office applications, Power Automate, Forms, AS 400, and Framework
• Creative solving of technical problems ensuring the ability to deliver integrations across a wide variety of systems
• Ability to focus on deadlines and deliverables ensuring the ability to deliver successful integrations repeatedly on time and within scope
• Field support requests and manage problem resolution documentation and ticketing system
• Valid driver's license
• Multi-tasking, Project Management, Analytical and technical skills, Written and oral communication skills, Strong interpersonal skills, Planning and organizational skills, Problem solving skills
• Preferred experience or working knowledge of one or more of the following products – PointClickCare, QuickMAR, Yardi, Eldermark
• Experience or working knowledge of the following Microsoft Applications: Microsoft Project Online, Teams, Sharepoint, Power Automate, Forms
• Experience or working knowledge of one or more of the following products: AS/400 and or Framework application

Qualifications

Must Haves

• BA/BS or equivalent experience
• Must have at least 1 year or more experience working with 3rd party eMAR / EHR systems implementing integration projects and or providing technical product support
• Extraordinary customer service and relationship management experience
• Ability to handle multiple customer inquiries and channels simultaneously
• Ability to professionally communicate contracted customer goals and directives to defined team members and stakeholders
• Excellent communication and customer relationship skills
• Technologically savvy; Intermediate or above computer skills with Microsoft OS and Office applications, Power Automate, Forms, AS 400, and Framework
• Creative solving of technical problems ensuring the ability to deliver integrations across a wide variety of systems
• Ability to focus on deadlines and deliverables ensuring the ability to deliver successful integrations repeatedly on time and within scope
• Field support requests and manage problem resolution documentation and ticketing system
• Valid driver's license
• Multi-tasking, Project Management, Analytical and technical skills, Written and oral communication skills, Strong interpersonal skills, Planning and organizational skills, Problem solving skills

Nice to Haves

• Preferred experience or working knowledge of one or more of the following products – PointClickCare, QuickMAR, Yardi, Eldermark
• Experience or working knowledge of the following Microsoft Applications: Microsoft Project Online, Teams, Sharepoint, Power Automate, Forms
• Experience or working knowledge of one or more of the following products: AS/400 and or Framework application

Benefits

• Health, dental, vision and life insurance benefits
• Company paid STD and LTD
• Tuition Assistance
• Employee Discount Program
• 401k
• DailyPay
• Flexible schedules
• Paid-time off
• Tuition reimbursement
• Non-retail/Closed-door environment
• Advancement opportunities for individuals who are looking for career progression!