Senior Assistant, Customer Support

Summary

The company is seeking a professional to support candidate care and workforce operations. The role coordinates onboarding from offer acceptance through Day One, manages communications and readiness activities, and assists with offboarding employees and contingent workers.

Responsibilities

• Guide and support new employees and contingent workers throughout the onboarding process
• Manage communications with pre-hires, contingent workers, hiring managers, and key stakeholders
• Schedule and facilitate onboarding preparation calls
• Order and track equipment delivery to ensure timely setup for Day One
• Track background check completion and onboarding tasks
• Send pre-boarding emails and Day One welcome messages with necessary resources
• Conduct identity verification calls and Day One tech readiness checks for new hires
• Assist in offboarding of employees and contingent workers, including equipment return requests, access deactivation, etc

Skills

• 2+ years of experience in HR, onboarding, recruiting coordination, or related field
• Strong communication, organizational, and problem-solving skills
• Proficiency with collaboration tools, and MS Office suite
• Ability to manage multiple priorities and work in a fast-paced environment
• Experience working with global teams or in a remote setting is a plus

Qualifications

Must Haves

• 2+ years of experience in HR, onboarding, recruiting coordination, or related field
• Strong communication, organizational, and problem-solving skills
• Proficiency with collaboration tools, and MS Office suite
• Ability to manage multiple priorities and work in a fast-paced environment

Nice to Haves

• Experience working with global teams or in a remote setting is a plus

Benefits

• Remote work