Product Manager, HVAC Digital Sales Tools - REQ # 1443

Summary

Mitsubishi Electric Trane HVAC US LLC provides ductless and variable refrigerant flow HVAC systems and solutions in the United States and Latin America. The Product Manager, MPro Sales Tools, will lead the strategy, planning, and execution of a next-generation sales portal integrating enterprise platforms and digital workflows. The role coordinates cross-functional agile teams, customer requirements, product releases, testing, training, and continuous improvement.

Responsibilities

• Acts as a primary liaison between METUS sales, marketing, UX, product management, operations, development, testing teams, and customers
• Coordinates and oversees product releases and major launches to ensure smooth integration into business operations
• Conducts weekly engagements with customers to gather requirements, define new features, user stories, and establish acceptance criteria
• Collaborates with the SCRUM team to establish realistic development timelines and deliverables
• Partners with product marketing to develop and execute effective communication strategies for market entry
• Trains support teams, enabling them to provide service resulting in a high level of customer success and satisfaction
• Identifies, documents, and prioritizes system issues and facilitate timely resolution
• Supports product testing and ensures compliance with market and regulatory requirements during new product introductions
• Manages projects effectively within established timelines and budget constraints
• Aligns internal and external resources to ensure the achievement of product and business goals
• This is a hybrid position with structured in-office days, and limited remote flexibility based on business needs, with specific schedule set by the manager in alignment with team need
• Willing to travel up to 50% to for various Company meetings and training both domestically and possibly internationally
• Perform other duties as assigned

Skills

• B.S. in Mechanical Engineering, Computer Science, Information Science, Management Information Systems or related field or equivalent experience
• 3+ years' experience in HVAC Design using VRF equipment
• 3+ years' experience in software product management or related field
• Knowledge of HVAC design standards and building codes
• Demonstrated experience leading agile projects from inception to completion, ensuring delivery within established scope, timeline, and quality standards
• Ability to work effectively with developers, designers, business stakeholders, and external partners to deliver integrated digital solutions
• Proficiency understanding and integrating enterprise platforms such as SAP (ERP), Salesforce (CRM), and Snowflake (data analytics)
• Hands-on experience managing or developing enterprise/B2B web portals, ideally in an industrial or manufacturing setting
• Strong skills in eliciting business needs from diverse stakeholders and translating them into actionable product requirements and user stories
• Excellent communication skills for liaising among technical teams, business users, and executive leadership to ensure project transparency and alignment
• Adept at identifying, tracking, and mitigating risks and removing impediments to ensure smooth project progress
• Track record of driving process enhancements, leveraging methodologies like LEAN UX and agile best practices
• Commitment to delivering intuitive, efficient, and valuable solutions that address the needs of customers, distributors, and partners
• Ability to analyze relevant KPIs and product analytics to inform strategy, feature prioritization, and continuous improvement
• Team player demonstrating METUS core values including a desire to win together, deliver excellence, drive sustainability, focus on execution and learn continuously

Qualifications

Must Haves

• B.S. in Mechanical Engineering, Computer Science, Information Science, Management Information Systems or related field or equivalent experience
• 3+ years' experience in HVAC Design using VRF equipment
• 3+ years' experience in software product management or related field
• Knowledge of HVAC design standards and building codes
• Demonstrated experience leading agile projects from inception to completion, ensuring delivery within established scope, timeline, and quality standards
• Ability to work effectively with developers, designers, business stakeholders, and external partners to deliver integrated digital solutions
• Proficiency understanding and integrating enterprise platforms such as SAP (ERP), Salesforce (CRM), and Snowflake (data analytics)
• Hands-on experience managing or developing enterprise/B2B web portals, ideally in an industrial or manufacturing setting
• Strong skills in eliciting business needs from diverse stakeholders and translating them into actionable product requirements and user stories
• Excellent communication skills for liaising among technical teams, business users, and executive leadership to ensure project transparency and alignment
• Adept at identifying, tracking, and mitigating risks and removing impediments to ensure smooth project progress
• Track record of driving process enhancements, leveraging methodologies like LEAN UX and agile best practices
• Commitment to delivering intuitive, efficient, and valuable solutions that address the needs of customers, distributors, and partners
• Ability to analyze relevant KPIs and product analytics to inform strategy, feature prioritization, and continuous improvement
• Team player demonstrating METUS core values including a desire to win together, deliver excellence, drive sustainability, focus on execution and learn continuously

Benefits

• Target bonus plans and discretionary awards may be included in the total compensation package.
• Eligible employees may enroll in a 401(k) plan.
• Eligible employees may participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and their eligible dependents.
• 80 hours of vacation per year.
• 56 hours of paid sick leave annually.
• 13 paid holidays throughout the calendar year, depending on hire date.
• Eligible employees may take up to 12 weeks of paid or unpaid parental/disability/emergency/etc. leave.
• Hybrid position with structured in-office days and limited remote flexibility based on business needs.
• Excellent compensation and benefits package including 401(K).