Technical Field Engineer

Summary

Motion is seeking a Technical Field Engineer to ensure that field deployments, installations, and connected customer systems work reliably in real-world environments. The role supports remote and on-site installations, installation quality assurance, equipment provisioning, commissioning, troubleshooting, and connectivity to Motion.cloud while collaborating with engineering, project, customer success, installer, and customer teams.

Responsibilities

• Support customer installations remotely and on-site as required
• Provide technical guidance to installers and partners during deployment
• Validate installed devices, gateways, networking equipment, and controls interfaces before project handoff
• Confirm equipment is powered, configured, connected, reporting data, and functioning as expected
• Diagnose installation problems involving hardware, wiring, power, communications, configuration, or network connectivity
• Travel to customer sites when issues cannot be effectively resolved remotely
• Help ensure deployments meet technical requirements before transitioning into ongoing operations
• Review completed installations for compliance with Motion.cloud standards and project documentation
• Inspect photos, commissioning data, device status, network health, and other deployment evidence before approving work
• Perform physical site inspections when necessary to validate workmanship and system configuration
• Identify deviations from installation standards and coordinate corrective actions with installers or project teams
• Create and track technical punch-list items through resolution
• Identify recurring installation problems and help improve deployment standards, installer instructions, and training
• Configure and provision gateways, routers, sensors, modems, and other equipment before shipment
• Test equipment prior to deployment to confirm hardware and connectivity are functioning properly
• Apply required firmware, network settings, credentials, identifiers, and site-specific configurations
• Prepare deployment kits containing the correct equipment, accessories, antennas, cabling, labels, and documentation
• Maintain accurate records of equipment assignment, serial numbers, configuration, and deployment destination
• Verify equipment is complete, properly configured, labeled, and ready for installation before shipment
• Troubleshoot problems encountered during installation, commissioning, or early operation
• Determine whether issues originate with the device, power, wiring, RF connection, gateway, local network, WAN connection, controls interface, or Motion.cloud
• Work with Network Engineering and Engineering when problems require deeper network, firmware, platform, or integration expertise
• Capture logs, photos, configurations, measurements, and other information needed to resolve technical problems efficiently
• Confirm corrective work fully resolves the issue before closing out field activities
• Support connectivity to HVAC controls, building automation systems, meters, sensors, and other operational technology
• Confirm that controls and field devices are communicating through the required gateways and network infrastructure
• Assist in diagnosing communications issues involving controls networks and field interfaces
• Work with controls contractors and integrators when installation or connectivity issues involve their systems
• Focus on connectivity and installation rather than operation or maintenance of the underlying mechanical equipment
• Partner with Network Engineering on connectivity, cellular, LoRaWAN, RF, and network-related field issues
• Provide detailed field information when product, firmware, or platform issues require engineering support
• Communicate deployment status, installation issues, punch-list items, and field risks
• Provide technical context when customer communication or follow-up is required
• Serve as a technical resource for installers and help ensure work is completed to Motion.cloud standards
• Feed field observations back into product design, deployment processes, installation standards, and documentation

Skills

• Experience installing, commissioning, supporting, or troubleshooting technical systems in customer environments
• Comfortable diagnosing problems involving hardware, wiring, power, connectivity, configuration, or communications
• Ability to inspect completed work and identify improper installation, configuration errors, poor workmanship, or deviations from design
• Comfortable reading installation drawings, wiring diagrams, network diagrams, equipment schedules, and technical documentation
• Comfortable using basic electrical and networking diagnostic tools as required during deployment and troubleshooting
• Working knowledge of Ethernet, IP addressing, DHCP, DNS, Wi-Fi, cellular connectivity, and basic network troubleshooting
• Experience working with gateways, routers, sensors, controllers, antennas, or other connected devices
• Familiarity with cellular routers, SIMs, antennas, signal strength, and common LTE/5G connectivity issues
• Basic understanding of RF concepts including signal strength, interference, coverage, antenna placement, and building attenuation
• Comfortable supporting distributed sensors and edge devices that communicate through gateways or network infrastructure
• Ability to configure, provision, test, label, and document technical equipment before deployment
• Experience validating that installed equipment is online, communicating correctly, and meeting expected performance criteria
• Ability to maintain accurate installation records, commissioning results, equipment inventories, and field notes
• Ability to clearly communicate technical findings and escalate problems with enough detail for Engineering or Network Engineering to act quickly
• You are willing and able to travel to customer sites when hands-on support is the fastest or most effective way to solve the problem
• Experience installing or supporting sensors, gateways, edge devices, or connected hardware
• Familiarity with building automation, HVAC controls, energy management systems, metering, or operational technology
• Familiarity with LoRaWAN gateways, device joins, RSSI, SNR, and wireless coverage
• Experience deploying or troubleshooting LTE/5G routers, antennas, SIMs, and cellular connectivity
• Familiarity with BACnet, Modbus, or similar building and industrial communications protocols
• Experience with low-voltage wiring, structured cabling, controls wiring, or related installation work
• Familiarity with Ethernet, fiber, patch panels, switches, and basic network infrastructure
• Experience performing site acceptance testing, commissioning, or installation QA
• Experience provisioning, staging, testing, or kitting equipment prior to field deployment
• Experience working in data centers, commercial buildings, manufacturing facilities, utilities, or similar environments

Qualifications

Must Haves

• Experience installing, commissioning, supporting, or troubleshooting technical systems in customer environments
• Comfortable diagnosing problems involving hardware, wiring, power, connectivity, configuration, or communications
• Ability to inspect completed work and identify improper installation, configuration errors, poor workmanship, or deviations from design
• Comfortable reading installation drawings, wiring diagrams, network diagrams, equipment schedules, and technical documentation
• Comfortable using basic electrical and networking diagnostic tools as required during deployment and troubleshooting
• Working knowledge of Ethernet, IP addressing, DHCP, DNS, Wi-Fi, cellular connectivity, and basic network troubleshooting
• Experience working with gateways, routers, sensors, controllers, antennas, or other connected devices
• Familiarity with cellular routers, SIMs, antennas, signal strength, and common LTE/5G connectivity issues
• Basic understanding of RF concepts including signal strength, interference, coverage, antenna placement, and building attenuation
• Comfortable supporting distributed sensors and edge devices that communicate through gateways or network infrastructure
• Ability to configure, provision, test, label, and document technical equipment before deployment
• Experience validating that installed equipment is online, communicating correctly, and meeting expected performance criteria
• Ability to maintain accurate installation records, commissioning results, equipment inventories, and field notes
• Ability to clearly communicate technical findings and escalate problems with enough detail for Engineering or Network Engineering to act quickly
• You are willing and able to travel to customer sites when hands-on support is the fastest or most effective way to solve the problem

Nice to Haves

• Experience installing or supporting sensors, gateways, edge devices, or connected hardware
• Familiarity with building automation, HVAC controls, energy management systems, metering, or operational technology
• Familiarity with LoRaWAN gateways, device joins, RSSI, SNR, and wireless coverage
• Experience deploying or troubleshooting LTE/5G routers, antennas, SIMs, and cellular connectivity
• Familiarity with BACnet, Modbus, or similar building and industrial communications protocols
• Experience with low-voltage wiring, structured cabling, controls wiring, or related installation work
• Familiarity with Ethernet, fiber, patch panels, switches, and basic network infrastructure
• Experience performing site acceptance testing, commissioning, or installation QA
• Experience provisioning, staging, testing, or kitting equipment prior to field deployment
• Experience working in data centers, commercial buildings, manufacturing facilities, utilities, or similar environments