Technical Success Advocate - US Remote

Summary

Motorola Solutions builds and connects technologies that help protect people, property, and places and foster collaboration for safer communities. The Technical Success Advocate serves as a consultative link between engineering teams and public safety customers, leading operational discovery, enabling system administrators, guiding software configuration, and resolving technical and workflow-related roadblocks to drive adoption and platform optimization.

Responsibilities

• Lead discovery sessions to map agency operational processes against our cloud portfolio. Evaluate current agency workflows, assess user readiness, and translate operational needs into clear system configuration strategies
• Serve as the patient, authoritative mentor for agency-designated system administrators—who often range from IT staff to sworn personnel and dispatch supervisors. Provide hands-on guidance on system settings, user permissions, and workflow setups to build confidence and administrative autonomy
• Bridge the gap between technical provisioning and long-term customer success. Translate complex backend dependencies, platform settings, and integration capabilities into intuitive, workflow-aligned concepts that agency leadership and administrators can easily grasp
• Guide agencies on how to configure and tailor the software portfolio to reflect real-world public safety operations. Ensure business logic, data inputs, and system rules are configured accurately to maximize adoption prior to full end-user rollout
• Partner with Provisioning, Engineering, and Support to resolve complex configuration or workflow-rooted roadblocks, while equipping Customer Success with the technical clarity needed to drive long-term platform health. Additionally, assist Sales with strategic conversations or roadblocks that are more technical or workflow-based in nature

Skills

• * Ability to work in high-security areas governed by the US Department of Justice's CJIS Security Policy
• * Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
• 25-50%
• None
• * ****Education:**** Bachelor's Degree in a relevant field (such as Public Safety, Information Technology, Business, or Communications) is preferred
• Relevant professional certifications will be considered as well
• * ****Product Knowledge:**** Prior experience with Motorola Solutions products, with a particular emphasis on the CommandCentral suite
• * ****Technical Aptitude:**** A general understanding of networking, PC environments, and Operating Systems to assist in software configuration and troubleshooting. A focus on cloud computing and software is preferred
• * ****Soft Skills:**** Self-motivated team player with a "thirst for knowledge" and the ability to build strong relationships with both internal teams and external customer stakeholders
• * ****Domain Expertise:**** Deep knowledge of the strategic, tactical, and operational needs of Public Safety Agencies (Police, Emergency Services, Dispatch, or Crime Analysis)
• * ****Consultative & Analytical Skills:**** Proven ability to evaluate complex business processes, apply critical thinking to solve configuration roadblocks, and present findings to agency leadership
• * ****Mobility:**** Must be able to travel 25% of the time throughout the U.S. to engage directly with customers on-site
• * High School diploma, Bachelor's Degree, 3+ years of experience in one of the following: Public Safety, Business Analysis, Field Service, CAD (Computer Aided Dispatch), Records Management Systems (RMS), and/or Jail Applications

Qualifications

Must Haves

• * Ability to work in high-security areas governed by the US Department of Justice's CJIS Security Policy
• * Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
• 25-50%
• None

Nice to Haves

• * ****Education:**** Bachelor's Degree in a relevant field (such as Public Safety, Information Technology, Business, or Communications) is preferred
• Relevant professional certifications will be considered as well
• * ****Product Knowledge:**** Prior experience with Motorola Solutions products, with a particular emphasis on the CommandCentral suite
• * ****Technical Aptitude:**** A general understanding of networking, PC environments, and Operating Systems to assist in software configuration and troubleshooting. A focus on cloud computing and software is preferred
• * ****Soft Skills:**** Self-motivated team player with a "thirst for knowledge" and the ability to build strong relationships with both internal teams and external customer stakeholders
• * ****Domain Expertise:**** Deep knowledge of the strategic, tactical, and operational needs of Public Safety Agencies (Police, Emergency Services, Dispatch, or Crime Analysis)
• * ****Consultative & Analytical Skills:**** Proven ability to evaluate complex business processes, apply critical thinking to solve configuration roadblocks, and present findings to agency leadership
• * ****Mobility:**** Must be able to travel 25% of the time throughout the U.S. to engage directly with customers on-site
• * High School diploma, Bachelor's Degree, 3+ years of experience in one of the following: Public Safety, Business Analysis, Field Service, CAD (Computer Aided Dispatch), Records Management Systems (RMS), and/or Jail Applications

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave