ROI Account Manager

Summary

MRO is seeking an ROI Account Manager to manage medical records requests for assigned healthcare facilities while providing high-quality customer service. The role involves reviewing and processing requests, verifying patient information, maintaining compliance with HIPAA and applicable regulations, managing account workflows, and meeting production and quality goals.

Responsibilities

• Act as a main contact for communicating and collaborating with assigned accounts
• Reviewing and verifying medical record requests for validity and compliance with HIPANHITECH/etc
• Verifying patient information within assigned accounts' EMR systems by using key patient identifiers to ensure that all records to be reproduced are for the correct patient and scope requested
• Confirming request information and requesting additional documentation from patients/requesters to process pending medical record requests
• Pulling and reproducing requested medical records while ensuring accuracy and compliance with MediCopy policies/procedures as well as state/federal regulation
• Following and performing workflows specific to assigned accounts
• Providing and logging detailed and accurate information on each file/chart processed in accordance with MediCopy's policies/procedures
• Updating and maintaining an accurate Accounting of Disclosures for all activities and processes associated with medical records requests
• Providing world-class customer service to patients and clients while ensuring patient privacy
• Handling high call volumes while maintaining a high level of service and professionalism
• Maintaining all established production/quality goals, while managing assigned accounts within MediCopy's established turn-around time
• Reports to the Director of Operations as necessary

Skills

• Thorough and detail-oriented
• Professional demeanor
• Customer oriented disposition
• Demonstrate a positive attitude, and be able to interact well with employees
• Demonstrate excellent communication skills
• Proven consistent dependability and attendance
• Confidentiality and discretion is required
• Ability to conduct and interpret HIPAA and Privacy Guidelines
• Solid organizational skills, including multitasking and time-management
• The flexibility to adapt to frequent changes in the industry and office
• High School Diploma/GED required

Qualifications

Must Haves

• Thorough and detail-oriented
• Professional demeanor
• Customer oriented disposition
• Demonstrate a positive attitude, and be able to interact well with employees
• Demonstrate excellent communication skills
• Proven consistent dependability and attendance
• Confidentiality and discretion is required
• Ability to conduct and interpret HIPAA and Privacy Guidelines
• Solid organizational skills, including multitasking and time-management
• The flexibility to adapt to frequent changes in the industry and office
• High School Diploma/GED required

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) plan