Disability Account Manager

Summary

MRO is seeking a Disability Account Manager to support the management and release of protected health information for healthcare facilities. The role evaluates medical records, completes Short- and Long-Term Disability and FMLA paperwork, communicates with patients and assigned accounts, and ensures compliance with privacy regulations and organizational procedures.

Responsibilities

• Act as a main contact for communicating and collaborating with assigned accounts
• Reviewing and verifying FMLA and Disability forms for validity and compliance with HIPAA/HITECH/etc
• Verifying patient information within assigned accounts’ EMR systems by using key patient identifiers to ensure that all records to be reproduced are for the correct patient and scope requested
• Confirming request information and requesting additional documentation from patients/requesters to process pending forms
• Pulling and completing forms while ensuring accuracy and compliance with MRO Clinics policies/procedures as well as state/federal regulations
• Following and performing workflows specific to assigned accounts
• Providing and logging detailed and accurate information on each form processed in accordance with MRO Clinics policies/procedures
• Updating and maintaining an accurate Accounting of Disclosures for all activities and processes associated with the completion of forms
• Providing world-class customer service to patients and clients while ensuring patient privacy
• Handling high call volumes while maintaining a high level of service and professionalism
• Maintaining all established production/quality goals, while managing assigned accounts within MRO Clinics established turn-around time
• Reports to the Director of Disability as necessary

Skills

• Thorough and detail-oriented
• Professional demeanor
• Customer oriented disposition
• Demonstrate a positive attitude, and be able to interact well with employees
• Demonstrate excellent communication skills
• Proven consistent dependability and attendance
• Confidentiality and discretion is required
• Ability to conduct and interpret HIPAA/Privacy Guidelines
• Solid organizational skills, including multitasking and time-management
• The flexibility to adapt to frequent changes in the industry and office
• High School Diploma or equivalent required

Qualifications

Must Haves

• Thorough and detail-oriented
• Professional demeanor
• Customer oriented disposition
• Demonstrate a positive attitude, and be able to interact well with employees
• Demonstrate excellent communication skills
• Proven consistent dependability and attendance
• Confidentiality and discretion is required
• Ability to conduct and interpret HIPAA/Privacy Guidelines
• Solid organizational skills, including multitasking and time-management
• The flexibility to adapt to frequent changes in the industry and office
• High School Diploma or equivalent required

Benefits

• Remote work arrangement
• Eligible employees may have access to medical insurance
• Eligible employees may have access to dental insurance
• Eligible employees may have access to vision insurance
• Eligible employees may have access to life insurance
• Eligible employees may have access to a 401(k) plan