Strategic Partnership Manager - Health Initiatives

Summary

National Jewish Health is a leading respiratory hospital focused on patient care, research, education, and the treatment of complex diseases. The Strategic Partnership Manager manages public health client relationships, oversees contract lifecycles and program implementation, and supports client retention, business growth, and successful delivery of services across assigned accounts.

Responsibilities

• Serving as the primary point of contact for assigned clients, building trusted relationships and ensuring a high level of client satisfaction and engagement
• Managing contract lifecycles, including renewals, amendments, and coordination with internal legal and finance teams
• Supporting overall account management activities, including program oversight, performance monitoring, and coordination of deliverables
• Collaborating with internal teams to ensure successful program implementation, operational alignment, and timely response to client needs
• Identifying opportunities to enhance programs and expand services within existing partnerships
• Representing National Jewish Health in client meetings, presentations, and strategic discussions to support long-term partnership and program success
• Develops and executes business retention and growth strategies consistent with the business plan for current and new accounts
• Operates as the lead point of contact for matters specific to their accounts
• Builds and maintains strong, long-lasting customer relationships
• Serves as a trusted advisor ensuring timely and successful delivery of our solutions according to client needs and objectives
• Oversees a portfolio of assigned clients and strategically partners with them to understand their objectives and facilitate achievement toward those goals
• Proactively manages client performance guarantees and ensures contractual obligations are fulfilled
• Identifies client issues and engages appropriate stakeholders in problem resolution
• Works with the Account Manager, Team Lead to identify and acquire new clients and expand existing business opportunities
• Provides consultative and proactive upsell recommendations to current clients on additional programs and product expansion
• Tracks, monitors and reports on performance indicators such as product usage, contract deliverables and revenue metrics
• Prepares and performs proactive communications to clients, stakeholders and/or other associated groups
• Coordinates contract initiation and interacts with appropriate staff to determine pricing and other contract requirements
• Supports the negotiation of agreements and closing of contracts to maximize revenue growth
• Responsible for understanding and guiding contract deliverables and supporting budgets
• Participates in educational opportunities, reads professional publications, maintains personal networks, participates in professional organizations

Skills

• Bachelor#s Degree required
• Four (4) years of client and/or account management experience required
• Candidates must reside in Colorado, Hawaii, Texas, Arizona, Florida, Illinois, New York, Wisconsin, or California
• Travel 10%
• Experience in health care preferred

Qualifications

Must Haves

• Bachelor#s Degree required
• Four (4) years of client and/or account management experience required
• Candidates must reside in Colorado, Hawaii, Texas, Arizona, Florida, Illinois, New York, Wisconsin, or California
• Travel 10%

Nice to Haves

• Experience in health care preferred

Benefits

• Comprehensive medical coverage with multiple Cigna health plans for Colorado, regional office and remote employees.
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
• Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
• Dental and vision plans with coverage effective the first of the month after hire.
• 403(b) plan with employer contributions after two years.
• Wellness incentives: Earn up to $200 annually for preventive health activities.
• Tuition reimbursement: Up to $5,250 annually for full-time and part-time employees.
• Childcare Flex Spending Account (FSA) with annual employer contribution.
• Public Service Loan Forgiveness (PSLF) eligible employer.
• Employer-paid disability and life insurance plans and optional buy-up choices.
• Voluntary benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan.
• Exclusive discounts: Savings on local services, insurance, and RTD bus passes.
• This is a fully remote position.