Customer Care Representative

Summary

NDI Office Furniture is a wholesale office furniture distributor serving office furniture dealers. The Customer Support Representative serves as the primary contact for dealers and the sales team, handling customer inquiries, orders, product information, order tracking, and issue resolution while coordinating with internal teams.

Responsibilities

• Answer a high volume of inbound phone calls and emails professionally and efficiently
• Enter and process customer orders accurately
• Research products and provide product information and recommendations
• Track and follow up on customer orders
• Expedite orders and resolve customer concerns promptly
• Provide daily support to Territory Managers
• Coordinate with warehouse and logistics teams to ensure customer satisfaction
• Maintain accurate customer records and documentation
• Deliver the friendly, professional customer service NDI is known for

Skills

• Outstanding customer service skills with a positive, team-oriented attitude
• Strong verbal and written communication skills
• Excellent organizational and time management abilities
• Ability to multitask and prioritize in a fast-paced environment
• Strong attention to detail and problem-solving skills
• Proficiency with Microsoft Office applications
• Experience with Prophet 21 (P21) ERP software is preferred but not required
• Previous customer service, order entry, or office support experience is preferred

Qualifications

Must Haves

• Outstanding customer service skills with a positive, team-oriented attitude
• Strong verbal and written communication skills
• Excellent organizational and time management abilities
• Ability to multitask and prioritize in a fast-paced environment
• Strong attention to detail and problem-solving skills
• Proficiency with Microsoft Office applications

Nice to Haves

• Experience with Prophet 21 (P21) ERP software is preferred but not required
• Previous customer service, order entry, or office support experience is preferred

Benefits

• Remote work opportunity
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k) with company benefits
• Paid Time Off (PTO)
• Paid Holidays
• Supportive team environment
• Opportunities for growth and advancement