Inbound Sales Representative

Summary

Nuvia Dental Implant Center provides dental implant services and emphasizes patient care and innovative solutions. The Inbound Sales Representative manages inbound leads, communicates with prospective patients, and schedules and confirms in-office consultations while delivering a customer-focused experience.

Responsibilities

• Live Company Core Values
• Consultation Scheduling and Confirmation: The ISR's main goal is to schedule and confirm attendance of as many prospective patients as possible for a free, in-office consultation, not to sell the service directly
• Lead Management: Handle a high volume of inbound lead forms daily, ensuring timely follow-up to generate productive conversations with prospective patients
• Influential Communication: Use persuasive, motivational skills to inspire patients to take the next step toward their dental health journey
• Multitasking & Organization: Manage multiple tasks simultaneously, such as lead tracking, scheduling, and follow-up, while ensuring excellent time management
• Self-Motivation: Be a self-starter who is highly motivated to meet scheduling goals and productivity benchmarks
• Customer-Centric Approach: Prioritize the patient’s experience and ensure clear communication, empathy, and a helpful attitude throughout the process
• Morning Lead Review & Prioritization: Start the day by reviewing and prioritizing the warmest (most recent) leads, focusing on those who engaged overnight via calls or texts. Target these high-interest prospects first to maximize scheduling opportunities
• Outbound Engagement to New Leads: Actively engage with new leads using a multi-channel approach—phone calls, texts, and emails—to reach prospects in the most effective way. Prioritize smart communication by identifying when texting may be the best method to prompt a follow-up phone call
• Overcoming Objections: Address common concerns or obstacles that may prevent patients from booking or attending consultations, such as scheduling conflicts, finances, or fear of dental treatments, and work to resolve them during conversations
• Appointment Confirmations: Reach out to patients with upcoming appointments to confirm their consultation and ensure they are prepared to come in
• CRM Usage: Regularly update the CRM with call outcomes, appointment statuses, and detailed notes on patient conversations to ensure accurate tracking and seamless hand-offs. Be dynamic and efficient with CRM tools and technology systems to streamline the scheduling process and follow-up activities, ensuring no patient falls through the cracks
• Push for Unreached Leads: Dedicate time in the afternoon to re-engaging with patients who couldn’t be reached earlier, leveraging text, email, or other methods to ensure contact
• End-of-Day Review: Review scheduled consultations, leads that need follow-up, and any patients requiring further assistance for the next day's action plan

Skills

• Basic tech literacy is required
• Excellent written and verbal communication skills
• High confidence in yourself and Nuvia's services
• Proactive self-starter with the ability to work independently
• Integrity and dedication to providing the best patient experience
• 40 hours a week. Monday - Friday with potential/optional Saturdays
• In-Office or Remote work options from 8 am to 5 pm in all time-zones, hours may need to be flexible at times
• Prior direct B2C sales experience preferred. Specifically door to door experience, phone sales, and/or In-person direct sales experience
• Experience working with CRM systems is a plus

Qualifications

Must Haves

• Basic tech literacy is required
• Excellent written and verbal communication skills
• High confidence in yourself and Nuvia's services
• Proactive self-starter with the ability to work independently
• Integrity and dedication to providing the best patient experience
• 40 hours a week. Monday - Friday with potential/optional Saturdays
• In-Office or Remote work options from 8 am to 5 pm in all time-zones, hours may need to be flexible at times

Nice to Haves

• Prior direct B2C sales experience preferred. Specifically door to door experience, phone sales, and/or In-person direct sales experience
• Experience working with CRM systems is a plus

Benefits

• No more cold calls or door knocking: Nuvia's top tier marketing department generates warm leads every day for Inbound Sales Representatives.
• Base + Commission opportunities
• Comprehensive health, dental, vision, life insurance, short- and long-term disability, 401k with match, paid training, PTO, bereavement leave, parental leave, and an employee assistance program.
• Training on a proven success framework combined with top-tier technology in the phone system for maximizing productivity time.
• Expedited training period so you can start serving patients and earning.
• In-office or remote work options from 8 am to 5 pm in all time zones.
• Opportunities for significant career growth and development.