Field Service Engineer

Summary

Danka Office Imaging is seeking a Field Service Engineer to support its medical imaging products and equipment. The role performs on-site installation, preventive maintenance, repair, calibration, troubleshooting, customer training, and technical support across an assigned territory.

Responsibilities

• Performs on-site installation, preventive maintenance, routine repair and calibration of company’s products and equipment
• Provides support to KMHA sales, service and management teams
• Serves as customer contact on technical and service related problems
• Isolates start-up malfunctions and takes corrective action
• Train customer personnel in equipment operation and maintenance
• Represents company in dealings with customers
• Prepares daily logs and reports of work performed
• Assigned projects are diverse in problem solving
• Domestic travel approximately 50-75%, including visits to KMHA customer locations, sales conferences, dealer locations, and/or field service territories
• International travel may be required for product training or development of training programs

Skills

• • Experience with installation and service of CR/DR modality products
• • General knowledge and understanding of DICOM
• * Applies deep understanding of systems and equipment to troubleshoot and resolve complex technical issues
• * Continuously updates skills and shares technical knowledge with the team
• * Diagnoses problems quickly and accurately using data and experience
• * Develops effective solutions independently or collaboratively under time-sensitive conditions
• * Manages multiple priorities efficiently, meeting deadlines and budget constraints
• * Coordinates field projects, communicates progress, and adjusts plans to ensure success
• * Delivers responsive, respectful, and solution-oriented service
• * Handles difficult situations with professionalism and empathy, actively seeking feedback for improvement
• * Communicates clearly and confidently—both verbally and in writing
• * Listens actively, responds constructively, and adapts communication style to audience needs
• * Works effectively with cross-functional teams, sharing knowledge and supporting collective success
• * Promotes a positive team environment through openness, accountability, and reliability
• * Takes initiative, demonstrates ownership, and follows through on commitments
• * Provides mentorship, supports continuous improvement, and helps build team capability
• * Adheres to all regulatory, safety, and quality standards including ISO-9001 and 21 CFR 820
• * Proactively identifies areas for improvement and drives high standards in service delivery
• * Adjusts to changing conditions and customer needs with a proactive mindset
• * Understands organizational goals and contributes to broader business success
• * Domestic travel approximately 50-75%, including visits to KMHA customer locations, sales conferences, dealer locations, and/or field service territories
• * International travel may be required for product training or development of training programs
• • Preferably experience with construction and service of X-Ray rooms and /or portable products

Qualifications

Must Haves

• • Experience with installation and service of CR/DR modality products
• • General knowledge and understanding of DICOM
• * Applies deep understanding of systems and equipment to troubleshoot and resolve complex technical issues
• * Continuously updates skills and shares technical knowledge with the team
• * Diagnoses problems quickly and accurately using data and experience
• * Develops effective solutions independently or collaboratively under time-sensitive conditions
• * Manages multiple priorities efficiently, meeting deadlines and budget constraints
• * Coordinates field projects, communicates progress, and adjusts plans to ensure success
• * Delivers responsive, respectful, and solution-oriented service
• * Handles difficult situations with professionalism and empathy, actively seeking feedback for improvement
• * Communicates clearly and confidently—both verbally and in writing
• * Listens actively, responds constructively, and adapts communication style to audience needs
• * Works effectively with cross-functional teams, sharing knowledge and supporting collective success
• * Promotes a positive team environment through openness, accountability, and reliability
• * Takes initiative, demonstrates ownership, and follows through on commitments
• * Provides mentorship, supports continuous improvement, and helps build team capability
• * Adheres to all regulatory, safety, and quality standards including ISO-9001 and 21 CFR 820
• * Proactively identifies areas for improvement and drives high standards in service delivery
• * Adjusts to changing conditions and customer needs with a proactive mindset
• * Understands organizational goals and contributes to broader business success
• * Domestic travel approximately 50-75%, including visits to KMHA customer locations, sales conferences, dealer locations, and/or field service territories
• * International travel may be required for product training or development of training programs

Nice to Haves

• • Preferably experience with construction and service of X-Ray rooms and /or portable products