NexHealth
Posted 14 days agoVerified live 1d ago
Customer Care Specialist
Brief overview
Remote
UndergradOr in progress
$90k–$120k/yrStated range
2+ yrsMinimum
2 H-1B approvalsDept. of Labor
Customer SupportCustomer RetentionCustomer Success OperationsHubSpot CRMContract InterpretationBilling Terms ExplanationCRM Hygiene
About the company
NexHealthnexhealth.com
NexHealth is a real-time patient booking platform for people, their doctors, and healthcare developers.
Visa sponsorship history
3 years sponsoring, last filed FY2026
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.2H-1B approved
100%approval rate
1new H-1B hires
$216,756median wage / yr
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
20241
20251
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
20262
Top sponsored roles
Software Engineer
Job description
Summary
NexHealth is committed to accelerating innovation in healthcare by building a modern platform that connects patients, providers, and developers. The Customer Care Specialist plays a crucial role in managing customer retention and contract-related cases, ensuring a seamless experience during moments of churn risk.
Responsibilities
- Own customer retention and off-boarding cases from creation through closure in HubSpot
- Conduct structured discovery conversations to understand customer intent and risk
- Clearly communicate contract obligations and off-boarding details to customers
- Determine and execute the appropriate resolution paths
- Build and document success plans for retention cases with clear next steps and timelines
- Ensure off-boarding cases are closed accurately and on time, with complete billing and contract documentation
- Maintain high-quality CRM hygiene to support accurate churn reporting and forecasting
- Collaborate cross-functionally with Customer Success, Support, Finance, Operations, and Product as needed
- Escalate risks, blockers, or exceptions appropriately and in alignment with policy
Skills
- 2+ years experience in Customer Support, Retention, Customer Success Operations, or a related function
- Strong written and verbal communication skills
- Ability to interpret and explain contract or billing terms to customers
- High attention to detail and comfort managing multiple active cases
- Ability to remain calm, empathetic, and professional in sensitive customer situations
- Experience working in a CRM or ticketing system (HubSpot preferred)
Qualifications
Must Haves
- 2+ years experience in Customer Support, Retention, Customer Success Operations, or a related function
- Strong written and verbal communication skills
- Ability to interpret and explain contract or billing terms to customers
- High attention to detail and comfort managing multiple active cases
- Ability to remain calm, empathetic, and professional in sensitive customer situations
Nice to Haves
- Experience working in a CRM or ticketing system (HubSpot preferred)
Benefits
- Full Medical, Dental, and Vision (up to 100% covered)
- 401K and commuter benefits
- Flexible PTO
- Stock options
- An unlimited paid time off policy
- Up to 100% coverage on medical, vision and dental insurance
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