Marketing Analyst/Manager T2

Summary

Netpace Inc is seeking a Marketing Analyst/Manager T2 to serve as the primary point of contact for Opal, a planning and collaboration platform. The role involves managing day-to-day operations, user advocacy, and governance while ensuring strong user adoption and effective training.

Responsibilities

• Serve as the first-line contact for all Client teams with Opal questions, support needs, and requests
• Manage daily operations including license management, access requests, usage compliance, intake requests, and platform configuration changes
• Host weekly office hours to provide ongoing support and facilitate knowledge sharing among users
• Organize and facilitate monthly Team Captain meetings to foster collaboration and share best practices
• Conduct discovery conversations with teams to understand their workflows, goals, and pain points — and identify where Opal can meaningfully help
• Translate user needs into practical Opal use cases, recommending platform features, configurations, or workflows that solve real business problems
• Build and maintain a use case library that documents proven solutions and can be shared across teams to scale adoption
• Act as the internal voice of the user — surfacing patterns, unmet needs, and platform gaps to program leadership and the Opal Customer Success Manager
• Enforce governance policies, business rules, and best practices as defined by program leadership
• Oversee the intake and processing of Opal-related requests, including managing the Team Captain Board to prioritize and track initiatives
• Maintain and continuously update a living SharePoint site with process documentation, governance guides, and user-facing resources
• Onboard new users and maintain Opal University, our internal training hub, ensuring resources are current and accessible
• Coordinate training logistics in close partnership with the Opal Customer Adoption Manager (CAM), who serves as the vendor-side training expert
• Monitor adoption metrics, identify gaps, and proactively flag trends to program leadership and the Opal Customer Success Manager

Skills

• 2+ years of program management experience, specializing in tool implementation, change management, or marketing operations
• Degree in business, marketing, or equivalent experience
• Experience working in agile, highly matrixed environments
• Proven ability to conduct needs assessments or discovery work and translate findings into actionable recommendations
• Ability to build and maintain cross-functional partnerships with internal teams and external vendors
• Experience with Opal, Sprinklr, Workfront, and Microsoft Office Suite
• Background in marketing operations, marketing technology, or platform enablement
• Excellent written and verbal communication skills
• Strong PowerPoint skills with the ability to create clear, compelling presentations
• Creative, solutions-oriented thinker comfortable navigating ambiguity

Qualifications

Must Haves

• 2+ years of program management experience, specializing in tool implementation, change management, or marketing operations
• Degree in business, marketing, or equivalent experience
• Experience working in agile, highly matrixed environments
• Proven ability to conduct needs assessments or discovery work and translate findings into actionable recommendations
• Ability to build and maintain cross-functional partnerships with internal teams and external vendors

Nice to Haves

• Experience with Opal, Sprinklr, Workfront, and Microsoft Office Suite
• Background in marketing operations, marketing technology, or platform enablement
• Excellent written and verbal communication skills
• Strong PowerPoint skills with the ability to create clear, compelling presentations
• Creative, solutions-oriented thinker comfortable navigating ambiguity