Strategic Partner Manager II

Summary

Netpace Inc is seeking a Strategic Partner Manager II to enhance client relationships and drive satisfaction. The role involves serving as the primary contact for clients, identifying upsell opportunities, and ensuring the seamless execution of campaigns.

Responsibilities

• Become a trusted advisor for daily client needs by organizing and running status calls, monitoring deadlines for on-time campaign launches and working cross-functionally to identify areas of upsell where relevant to the customer
• Responsible for identifying upsell opportunities in-flight and post-campaign to ensure repeat, growing partnership and working in collaboration with Client Partner counterpart to deliver holistic client plans
• Advocate for the Voice of the Customer across the organization to build a best-in-class Retail Media Network
• Ensures accurate CRM hygiene with an emphasis on post-IO signature to allow for accurate revenue tracking
• Collaborates with Client Partner counterpart to advise and create material for T2T/ QBR/ Lunch & Learns
• Support and collaborate with merchandizing partners
• Customer-centric mindset with a deep understanding of client and category objectives to deliver best in class service
• Strong ability to interpret and story tell with data, responsible for wrap reporting delivery, insights and upsell suggestions
• Emphasis on cultivating customer loyalty and retention focusing on the client experience during the post-IO partnership
• Works in lockstep with Client Partners to ensure the client is receiving holistic best-in-class partnership from planning to execution and campaign wrap in alignment with client KPIs to achieve annual renewal and growth targets
• Continuous engagement with the customer, ensuring any business churn risks are identified as early as possible and devise action plans to prevent and/or overcome
• Monitor and report on key metrics in-flight as relevant to keep customer up to date on the over value of their media investment
• Continuously monitor, learn and develop knowledge of retail media landscape

Skills

• BS/BA Degree
• 4-5 years of Account Management Experience
• Microsoft office suite with emphasis on Excel
• Ability to analyze data is required
• Exceptional organization and process development skills
• Strong ability to story tell with data
• Demonstrates strong presentation skills with ability to prep and present based on audience including up to VP Level
• Excellent verbal and written communication skills for both internal and external clients
• Positive, people orientated and energetic attitude with willingness to learn
• Strong collaboration and strategic skill sets based on previous experience
• Working knowledge of Salesforce is strongly preferred

Qualifications

Must Haves

• BS/BA Degree
• 4-5 years of Account Management Experience
• Microsoft office suite with emphasis on Excel
• Ability to analyze data is required
• Exceptional organization and process development skills
• Strong ability to story tell with data
• Demonstrates strong presentation skills with ability to prep and present based on audience including up to VP Level
• Excellent verbal and written communication skills for both internal and external clients
• Positive, people orientated and energetic attitude with willingness to learn
• Strong collaboration and strategic skill sets based on previous experience

Nice to Haves

• Working knowledge of Salesforce is strongly preferred