Account Executive - South West

Summary

NiCE is a software company providing solutions for customer experience, financial crime prevention, and public safety. The Account Executive will drive net-new business, pipeline growth, and revenue across Public Safety agencies and 911 Emergency Communications Centers, managing the full sales cycle and building consultative customer and partner relationships. The role also involves solution demonstrations, RFP support, territory planning, forecasting, and cross-functional collaboration.

Responsibilities

• Build and execute a strategic territory plan to drive meeting creation, pipeline growth, and revenue
• Conduct consistent outbound prospecting and account-based outreach to generate first meetings and new opportunities
• Manage the full sales cycle, including discovery, solution positioning, procurement navigation, and deal close
• Deliver accurate weekly reporting on activity, pipeline creation, and forecasting
• Achieve quarterly and annual pipeline and revenue targets
• Develop strong relationships with 911 directors, supervisors, procurement teams, IT leadership, and executive stakeholders
• Interview and engage multiple user groups within Public Safety agencies to understand operational workflows and challenges
• Maintain and grow existing customer relationships to maximize long-term revenue and generate referral opportunities
• Operate with a mission-driven mindset focused on improving staff well-being and operational performance within 911 centers
• Act as a solution expert, demonstrating NiCE capabilities and articulating differentiated value versus competitors
• Conduct needs assessments and solution alignment in collaboration with Presales/Solutions Engineering
• Support technical responses to RFPs, RFIs, and bids, including development of Scopes of Work (SOWs)
• Collect customer feedback on solution requirements and interface with Product Management on market needs and trends
• Develop and deliver compelling presentations to end users, partners, consultants, and executive decision-makers
• Manage and co-sell with reseller and channel partners to expand territory coverage and accelerate opportunities
• Collaborate cross-functionally with Marketing, Product Management, Business Development, Project Management, Legal, Professional Services, and Customer Support
• Participate in marketing campaigns, demos, and demand-generation initiatives

Skills

• * 3–5+ years of technology sales and/or sales engineering experience within Public Safety, 911/PSAP, or Government sectors
• * Strong understanding of Public Safety and Criminal Justice workflows, including digital evidence processes
• * Proven success generating pipeline and closing deals in complex public-sector procurement environments
• * Experience working with government purchasing personnel, RFPs, bids, and state/federal contracts
• * Consultative selling approach with strong discovery, demonstration, and presentation skills
• * High-activity, disciplined sales execution with exceptional work ethic
• * Strong communication, technical aptitude, and creative problem-solving skills
• * Ability to influence senior decision-makers and build trust across multiple stakeholder groups
• * BA/BS in Computer Science, Information Systems, or a related field (or equivalent experience)

Qualifications

Must Haves

• * 3–5+ years of technology sales and/or sales engineering experience within Public Safety, 911/PSAP, or Government sectors
• * Strong understanding of Public Safety and Criminal Justice workflows, including digital evidence processes
• * Proven success generating pipeline and closing deals in complex public-sector procurement environments
• * Experience working with government purchasing personnel, RFPs, bids, and state/federal contracts
• * Consultative selling approach with strong discovery, demonstration, and presentation skills
• * High-activity, disciplined sales execution with exceptional work ethic
• * Strong communication, technical aptitude, and creative problem-solving skills
• * Ability to influence senior decision-makers and build trust across multiple stakeholder groups
• * BA/BS in Computer Science, Information Systems, or a related field (or equivalent experience)