Admissions Advisor

Summary

Nightingale College is an educational institution focused on recruiting and enrolling new learners. The Admissions Advisor serves as the first point of contact for prospective students, guiding them through the admissions process, answering program questions, and ensuring required documentation meets compliance and accreditation standards.

Responsibilities

• Initiate outbound phone calls and receives and handle inbound calls in response to inquiries each day to set appointments and conduct interviews with prospective learners
• Responsible for contacting prospective learners to confirm and conduct scheduled appointments, ensuring all necessary information is communicated, any questions are addressed, and adherence to all compliance and accreditation standards is maintained
• Provides a daily activity report (DAR) to the Supervisor
• Generates leads by requesting referrals and enters all new inquiry information in the appropriate system
• Follows the contact strategy and tracks all correspondence with prospective learners in the appropriate system
• Utilizes the Discover, Commit, Start Application process with prospective learners
• Assists prospective learners, learner families, and other relevant parties who may be involved in decision-making
• Invite qualified applicants to apply, ensuring they receive all necessary information and support throughout the application process
• Answers questions about the appropriate Nursing Program with accuracy
• Updates and maintains learner records in learner management system (LMS)
• Review all required documentation needed for new learner enrollment, resolving any conflicting information in electronic files to ensure accreditation and compliance standards are met
• Collaborates with other functions to provide the highest level of service for enrolling learners
• Review the Smarter Measure assessment results to evaluate and determine the suitability of prospective learners for admission to the college
• Participates in weekly Admissions meetings including 1:1s, coaching meetings, trainings, and team meetings
• Participates in the successful implementation of other functional projects as they arise

Skills

• High school or general equivalent is required
• Or relevant work experience in customer service or sales in lieu of education
• Demonstrated a minimum of two years of experience in admissions at an accredited institution for post-secondary education
• Demonstrated proficiency in Microsoft Office including Word, Excel, Outlook, and SharePoint or ability to learn new technology quickly
• Demonstrated proficiency in CRM and SIS systems
• Demonstrated ability to effectively work on multiple projects, within an environment that is dynamic and fast-Paced
• Bachelor's Degree preferred
• Demonstrated proficiency with FERPA is strongly preferred

Qualifications

Must Haves

• High school or general equivalent is required
• or relevant work experience in customer service or sales in lieu of education
• Demonstrated a minimum of two years of experience in admissions at an accredited institution for post-secondary education
• Demonstrated proficiency in Microsoft Office including Word, Excel, Outlook, and SharePoint or ability to learn new technology quickly
• Demonstrated proficiency in CRM and SIS systems
• Demonstrated ability to effectively work on multiple projects, within an environment that is dynamic and fast-Paced

Nice to Haves

• Bachelor's Degree preferred
• Demonstrated proficiency with FERPA is strongly preferred

Benefits

• Fully remote work arrangement