Executive Admissions Representative (HS)-BTI

Summary

Ancora Education is seeking an Executive Admissions Representative to support prospective students throughout the admissions process. The role involves communicating school information, identifying student needs, managing enrollment-cycle relationships, meeting activity standards, and collaborating with departments to provide high-quality student service.

Responsibilities

• Consistently operate within and evaluate monthly activity against minimum activity standards of the Executive Admissions Representative (found in the Admissions Benchmark Policy/Monthly Activity Standard Evaluation)
• Develop and manage action plans in order to meet qualitative performance standards (found in the Annual Performance Review)
• Professionally assist prospective students through the admissions process in accordance with all applicable federal and state regulations, school policies and procedures, and in compliance with all accrediting standards and requirements
• Use telephone and in-person interviews, along with chat, text messaging and e-mail correspondence to identify student prospects and determine their educational needs, concerns and interests
• Develop rapport with prospective students and maintain frequent contact throughout the enrollment cycle
• Partner with other departments including Financial Aid and Academics to ensure the delivery of a high level of service to every student including those interested in degree programs
• Provide quality service towards Veterans, Agencies and facilitate outside events with organizations and students
• Other responsibilities, as needed
• Willingness to work nights, weekends, and/or holidays
• Ability to work in a fast-paced environment and meet deadlines of multiple concurrent tasks
• Ability to remain flexible and easily adapt to changes in work environment or schedule
• Ability to communicate effectively and provide a positive, professional impression via phone, email, text and in-person to students and staff from diverse backgrounds
• Ability to assist the Admissions department with support and training needs as applicable
• Ability to work and succeed individually and as part of a team in a highly structured and regulated work environment
• Ability to work remotely in any/all states in which Ancora is licensed/approved to do business

Skills

• • Willingness to work nights, weekends, and/or holidays
• • Ability to work in a fast-paced environment and meet deadlines of multiple concurrent tasks
• • Ability to remain flexible and easily adapt to changes in work environment or schedule
• • Ability to communicate effectively and provide a positive, professional impression via phone, email, text and in-person to students and staff from diverse backgrounds
• • Ability to assist the Admissions department with support and training needs as applicable
• • Ability to work and succeed individually and as part of a team in a highly structured and regulated work environment
• • Ability to work remotely in any/all states in which Ancora is licensed/approved to do business
• • High School diploma or equivalent
• • 2 years' experience in sales and/or customer service
• • Computer skills required
• • Possesses excellent verbal communication, particularly telephonic - and good written communication skills
• • Persistence combined with a positive attitude and approach to work and others; self-motivating work style
• • Mature, positive and collaborative interpersonal skills
• • Possesses the ability to effectively use applicable school systems, databases and tools
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell
• The employee must occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• Prolonged periods sitting at a desk and working on a computer
• Experience with Google products (Doc, Sheets, Slides, Gmail) preferred
• • Four-year degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent) or 5+ years of experience in post-secondary education

Qualifications

Must Haves

• • Willingness to work nights, weekends, and/or holidays
• • Ability to work in a fast-paced environment and meet deadlines of multiple concurrent tasks
• • Ability to remain flexible and easily adapt to changes in work environment or schedule
• • Ability to communicate effectively and provide a positive, professional impression via phone, email, text and in-person to students and staff from diverse backgrounds
• • Ability to assist the Admissions department with support and training needs as applicable
• • Ability to work and succeed individually and as part of a team in a highly structured and regulated work environment
• • Ability to work remotely in any/all states in which Ancora is licensed/approved to do business
• • High School diploma or equivalent
• • 2 years' experience in sales and/or customer service
• • Computer skills required
• • Possesses excellent verbal communication, particularly telephonic - and good written communication skills
• • Persistence combined with a positive attitude and approach to work and others; self-motivating work style
• • Mature, positive and collaborative interpersonal skills
• • Possesses the ability to effectively use applicable school systems, databases and tools
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell
• The employee must occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• Prolonged periods sitting at a desk and working on a computer

Nice to Haves

• Experience with Google products (Doc, Sheets, Slides, Gmail) preferred
• • Four-year degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent) or 5+ years of experience in post-secondary education

Benefits

• Ability to work remotely in any/all states in which Ancora is licensed/approved to do business.