Technical Integration Support Analyst (Bilingual Spanish/English)

Summary

NMI is a global payment technology company that provides payment solutions and APIs for point-of-sale, mobile point-of-sale, and e-commerce platforms. The Technical Integration Support Analyst will provide bilingual technical integration support, guide customer developers through implementation, maintain product implementations, create documentation, and assist colleagues with technical integration queries.

Responsibilities

• Provide integration support to English and Spanish-speaking customers, helping them successfully integrate NMI's payment solutions
• Work with the customer to ensure they achieve the functionality required, ensuring that the software does all they need it to and that it flows as it should
• Maintain your own implementations of our products to ensure that you fully understand the solution, how it is implemented and the functionality of it in the SDK, for example when new functionality is added
• Create/update both internal and external documentation around our products, these articles serve as a knowledge library for users
• Serve as a point of contact for NMI colleagues who have technical integration queries
• Contribute to projects where required

Skills

• Customer centric approach with excellent customer service skills
• Professional fluency in both Spanish and English, with the ability to communicate technical information clearly and confidently in both written and spoken formats
• Ability to prioritize your own workload and to identify high priority tasks
• Ability to give technical explanations to customers with varying levels of technical knowledge, adapting your communication style
• Experience of coding in Objective-C (or a willingness to learn)
• Experience of coding in at least one of the following languages: + C# + C++ + Java
• A good understanding of both Windows and Linux operating systems
• A basic understanding of networking in order to be able to support customers with network related issues
• Strong problem solving skills
• Outside the box thinking, showing initiative
• Passionate about excellent written & verbal communication skills
• Positive can do attitude
• Proactive approach to tasks
• Experience of Web technologies including CSS, HTML, PHP
• Experience with Windows Server and/or Windows CE
• Experience of using a customer ticketing system
• Experience of the payments industry
• Knowledge of using development frameworks

Qualifications

Must Haves

• Customer centric approach with excellent customer service skills
• Professional fluency in both Spanish and English, with the ability to communicate technical information clearly and confidently in both written and spoken formats
• Ability to prioritize your own workload and to identify high priority tasks
• Ability to give technical explanations to customers with varying levels of technical knowledge, adapting your communication style
• Experience of coding in Objective-C (or a willingness to learn)
• Experience of coding in at least one of the following languages: + C# + C++ + Java
• A good understanding of both Windows and Linux operating systems
• A basic understanding of networking in order to be able to support customers with network related issues
• Strong problem solving skills
• Outside the box thinking, showing initiative
• Passionate about excellent written & verbal communication skills
• Positive can do attitude
• Proactive approach to tasks

Nice to Haves

• Experience of Web technologies including CSS, HTML, PHP
• Experience with Windows Server and/or Windows CE
• Experience of using a customer ticketing system
• Experience of the payments industry
• Knowledge of using development frameworks

Benefits

• A remote first culture!
• Personal growth and advancement opportunities
• Flex PTO & dedicated sick time
• Health, Dental and Vision Insurance
• Life, ADD, Short-term and Long-term Disability insurance
• 401k matching up to 4% after two months of service
• Flexible Spending Account
• Paid Parental Leave
• Company volunteer days
• Employee referral program
• Bonusly colleague recognition