IT Business Analyst – Journey (ITBA-J/ETS)

Summary

The Washington State Health Care Authority provides health care programs and technology services supporting public employees, school staff, retirees, and residents. The IT Business Analyst – Journey analyzes and documents business and technical requirements for PEBB and SEBB systems, data, and processes, while supporting modernization, compliance, Agile development, and change management.

Responsibilities

• Facilitate requirement gathering sessions to elicit, analyze and document business, organizational and/or operational requirements from business users and stakeholders
• Document business requirements, business rules and logic, and design specifications
• Solicit business owner’s prioritization of requirements for systems, data or business process developments
• Construct diagrams and write specifications to translate business needs to technical requirements
• Develop use cases or user stories and assist in prioritizing requirements
• Identify and support process improvements in business requirement mapping to development work items/sprints and the agile development methodology
• Assist with development of standards for project and requirements documentation, Project Management Lifecycle (PMLC) frameworks
• Develops ahead of any deployment and implementation points, “As-Is” to “To-Be” gap analyses and corresponding and proactive change management plans for successful deployment and transition planning

Skills

• Demonstrated ability to identify stakeholders and select appropriate IT business analysis techniques to manage IT requirements and assess the progress of the work
• Demonstrated ability to ensure stakeholders' actual underlying IT needs are understood and captured
• Demonstrated ability to understand and apply the IT usability software development life cycle (SDLC), particularly user-centered analysis and usability testing techniques
• Demonstrated ability to assess proposed IT solutions to determine the best solution to meet business needs
• Demonstrated ability to identify gaps and shortcomings, in IT solutions and determine necessary workarounds or changes to the solution
• Demonstrated ability to work with stakeholders to identify and understand their IT needs, concerns, and working environment
• Demonstrated ability to apply and enhance knowledge and skill to both usual and unusual, issues
• Self-directed and manage multiple and often competing priorities
• Well-developed skills in Microsoft SharePoint and Microsoft Office/Professional products
• Knowledge or experience with Agile, Lean and ITIL concepts
• Understanding of information technology management and analysis, including the software development life cycle (SDLC), systems analysis, requirements analysis and translating business requirements into user requirements and functional requirements, data modeling, security implementations, testing strategies and user test scripts within an Information Technology group
• Ability to quickly learn new technologies
• Ability to manage multiple concurrent projects
• Excellent oral and written communication skills, analytical, and problem-solving skills
• Proven team player and team builder as well as a self-starter and self-motivated
• A bachelor's degree in computer science or information technology area AND three (3) years of progressive (continuing to grow professionally) professional IT Experience as a Business/Technical Analyst within an IT group performing consultative, administrative, or project management services, including analyzing and designing of business processes
• Seven (7) years of progressive (continuing to grow professionally) professional IT Experience as a Business/Technical Analyst within an IT group performing consultative, administrative, or project management services, including analyzing and designing of business processes
• Three (3) years as an Entry Level IT Business Analyst Professional in State Government performing the experience listed above
• Experience working with Microsoft Visio or similar Business Modeling Tool
• Familiarity with, and demonstrated understanding of, the enterprise's business, information/data and technology architectures

Qualifications

Must Haves

• Demonstrated ability to identify stakeholders and select appropriate IT business analysis techniques to manage IT requirements and assess the progress of the work
• Demonstrated ability to ensure stakeholders' actual underlying IT needs are understood and captured
• Demonstrated ability to understand and apply the IT usability software development life cycle (SDLC), particularly user-centered analysis and usability testing techniques
• Demonstrated ability to assess proposed IT solutions to determine the best solution to meet business needs
• Demonstrated ability to identify gaps and shortcomings, in IT solutions and determine necessary workarounds or changes to the solution
• Demonstrated ability to work with stakeholders to identify and understand their IT needs, concerns, and working environment
• Demonstrated ability to apply and enhance knowledge and skill to both usual and unusual, issues
• Self-directed and manage multiple and often competing priorities
• Well-developed skills in Microsoft SharePoint and Microsoft Office/Professional products
• Knowledge or experience with Agile, Lean and ITIL concepts
• Understanding of information technology management and analysis, including the software development life cycle (SDLC), systems analysis, requirements analysis and translating business requirements into user requirements and functional requirements, data modeling, security implementations, testing strategies and user test scripts within an Information Technology group
• Ability to quickly learn new technologies
• Ability to manage multiple concurrent projects
• Excellent oral and written communication skills, analytical, and problem-solving skills
• Proven team player and team builder as well as a self-starter and self-motivated

Nice to Haves

• A bachelor's degree in computer science or information technology area AND three (3) years of progressive (continuing to grow professionally) professional IT Experience as a Business/Technical Analyst within an IT group performing consultative, administrative, or project management services, including analyzing and designing of business processes
• Seven (7) years of progressive (continuing to grow professionally) professional IT Experience as a Business/Technical Analyst within an IT group performing consultative, administrative, or project management services, including analyzing and designing of business processes
• Three (3) years as an Entry Level IT Business Analyst Professional in State Government performing the experience listed above
• Experience working with Microsoft Visio or similar Business Modeling Tool
• Familiarity with, and demonstrated understanding of, the enterprise's business, information/data and technology architectures

Benefits

• Remote work and flexible schedules
• Medical, dental, vision, and basic life insurance
• Paid vacation, sick leave, and 12 paid holidays
• Paid Family and Medical Leave (PMFL)
• Retirement options to plan for the future
• Training and professional development opportunities
• Employee wellness programs
• Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
• Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses.
• Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
• Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
• Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
• The Washington State Employee Assistance Program promotes the health and well-being of employees.
• State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs.
• Employees also have the ability to participate in the Deferred Compensation Program (DCP), a supplemental retirement savings program.
• All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
• If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
• Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
• Full-time employees earn eight hours of sick leave per month.
• Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA).
• Washington State supports members of the armed forces with 21 days paid military leave per year.
• Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave.
• Leave Sharing
• Parental Leave
• Family and Medical Leave Act (FMLA)
• The Health Care Authority (HCA) supports five voluntary employee led Employee Resources Groups (ERGs), which create opportunities for connection, community, learning, and professional growth.