IT Business Analyst (PCN 064949)

Summary

The North Carolina Department of Agriculture and Consumer Services is recruiting for an IT Business Analyst 1 located in Juneau. This role involves coordinating the design, updating, enhancing, testing, and training of DJJ staff on all DJJ applications, while ensuring effective communication and system administration for the user community.

Responsibilities

• Coordinates the design, updating, enhancing, testing and training of DJJ staff on all DJJ applications
• Works closely with the Data Processing Manager, user community, software vendor, JOMIS advisory Group and DJJ management as the subject matter expert for JOMIS and Incident Tracker applications
• Coordinates and manages the JOMIS Advisory Group membership, sets meeting agendas, records minutes of the meetings, manages enhancements and tracks the budget
• Coordinates communication via email, telephone, in person computer meetings, and written guidance to the DJJ application user community for issues related to system administration, data quality and accuracy, standardization, and adherence to division policies and procedures
• Provides application information administrative assistance to the Data Processing Manager and Data Team
• Manages the creation and updating of all user accounts and access privileges for DJJ applications and coordinates access for our justice partners in addition to DJJ personnel
• Manages and responds to JOMIS Help Desk requests

Skills

• Any combination of education and/or experience that provides the applicant with competencies in Analytical Thinking/Problem Solving
• Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively
• Requirements Analysis: Knowledge of the principles and methods to identify, analyze, specify, design, and manage functional and infrastructure requirements
• Stakeholder Management: Knowledge of the concepts, practices, and techniques used to identify, engage, influence, and monitor relationships with individuals and groups connected to a work effort
• Technology Awareness: Knowledge of developments and new applications of information technology (hardware, software, telecommunications), emerging technologies and their applications to business processes
• Training in information technology, business analytics, business information systems, operations management, or similar field
• Experience diagnosing, troubleshooting, or maintaining IT systems, or assisting in transitions to new technology
• Attention to Detail: Is thorough when performing work and conscientious about attending to detail
• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work
• Customer Service: Anticipates and meets the needs of both internal and external customers
• Manages and Organizes Information: Identifies a need; gathers, organizes, and maintains information
• Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity
• Some positions may require the incumbent to have/obtain and maintain certification in some combination of Lean/Six Sigma/AGILE, CompTIA Project+, MPM, Waterfall, or similar project management methodologies and curricula

Qualifications

Must Haves

• Any combination of education and/or experience that provides the applicant with competencies in Analytical Thinking/Problem Solving
• Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively
• Requirements Analysis: Knowledge of the principles and methods to identify, analyze, specify, design, and manage functional and infrastructure requirements
• Stakeholder Management: Knowledge of the concepts, practices, and techniques used to identify, engage, influence, and monitor relationships with individuals and groups connected to a work effort
• Technology Awareness: Knowledge of developments and new applications of information technology (hardware, software, telecommunications), emerging technologies and their applications to business processes
• Training in information technology, business analytics, business information systems, operations management, or similar field
• Experience diagnosing, troubleshooting, or maintaining IT systems, or assisting in transitions to new technology
• Attention to Detail: Is thorough when performing work and conscientious about attending to detail
• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work
• Customer Service: Anticipates and meets the needs of both internal and external customers
• Manages and Organizes Information: Identifies a need; gathers, organizes, and maintains information
• Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity

Nice to Haves

• Some positions may require the incumbent to have/obtain and maintain certification in some combination of Lean/Six Sigma/AGILE, CompTIA Project+, MPM, Waterfall, or similar project management methodologies and curricula

Benefits

• Health insurance, which includes employer contributions toward medical/vision/dental
• Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)
• Group-based insurance premiums for Term life (employee, spouse or qualified same sex partner, and dependents)
• Group-based insurance premiums for Long-term and short-term disability
• Group-based insurance premiums for Accidental Death and Dismemberment
• Group-based insurance premiums for Long-term care (self and eligible family members)
• Group-based insurance premiums for Supplemental Survivor Benefits
• Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
• Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
• Matching employer contribution into a defined contribution program (new employees)
• Employer contribution into a defined benefit or defined contribution program (current employees)
• Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
• Option to enroll in the Alaska Deferred Compensation Program
• Personal leave with an accrual rate increase based on time served
• Twelve (12) paid holidays a year