IT Statewide Associate Engineer 1-3 (Core Operations)

Summary

The North Carolina Department of Agriculture and Consumer Services is seeking an IT Statewide Associate Engineer to join their Office of Technology Services. This position involves supporting network operations by assisting in the installation, configuration, maintenance, and troubleshooting of network infrastructure.

Responsibilities

• Assist with data network projects, service orders, and maintenance activities in conformity with established timelines, procedures, and standards. Tasks may include:
• Installing and configuring layer 2 switches in the data center and backbone, including basic port and VLAN settings under guidance from senior personnel
• Running and organizing fiber and copper cabling in network closets and infrastructure spaces
• Providing timely and accurate order and project closure updates to maintain accurate billing inventory and network documentation
• Participating in small-scope deployments or changes to core infrastructure under the direction of higher-level staff
• Coordinating with other OTS teams, customers, or vendors as instructed
• Providing limited guidance to junior personnel on basic provisioning tasks
• Assisting higher-level staff with configuration of layer 3 devices, subnets, and routing in the data center and backbone environments
• Assist with resolving network incidents and performance issues. Tasks may include:
• Troubleshooting basic layer 2/3 network connectivity or configuration issues in the data center and backbone
• Restoring services through equipment resets, port changes, or basic configuration modifications
• Replacing failed hardware components or patch cables as directed
• Escalating complex or persistent layer 2/3 issues to senior staff or vendors and assisting with troubleshooting
• Communicating clearly with affected customers and documenting updates in the incident tracking system
• Providing Tier 2 support for EUC field and helpdesk staff when escalated issues relate to core infrastructure
• Assisting with documentation updates based on resolution steps
• Receive instruction and participate in training related to advanced communications technologies
• Develop foundational understanding of OTS architecture, core protocols, tools, and services
• Study industry-standard models such as the OSI model and apply knowledge to job duties
• Participate in formal training and on-the-job mentoring to prepare for more independent technical tasks
• Perform all other tasks, special projects, analysis, studies, and plans as directed

Skills

• Two years of experience in information technology
• Six years of full-time work experience in any field
• An associate's degree in information technology
• A bachelor's degree
• Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any area
• A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles
• Any college hours or degree must be from an accredited college or university

Qualifications

Must Haves

• Two years of experience in information technology
• Six years of full-time work experience in any field
• An associate's degree in information technology
• A bachelor's degree
• Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any area
• A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles
• Any college hours or degree must be from an accredited college or university

Benefits

• Insurance Coverage More information can be found at https://info.groupbenefits.org/
• Parental Leave – Up to six weeks paid parental leave More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx
• Holidays and Leave – State employees receive the following paid holidays each year: New Year's Day, Martin Luther King, Jr. Day, Mardi Gras, Good Friday, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day and Christmas Day.
• Additional holidays may be proclaimed by the Governor
• State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.
• Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to): Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system, Teacher's Retirement System of Louisiana (www.trsl.org), Louisiana School Employees Retirement System (www.lsers.net), among others