Account Services Coordinator HealthLab-Full-time Days

Summary

Northwestern Medicine is a healthcare organization focused on patient-centered care and clinical services. The HealthLab Account Services Coordinator supports client relationships and sales operations throughout the Chicago area, manages new account onboarding, coordinates service needs, and helps resolve workflow and application issues. The role is remote with frequent travel to client sites and requires collaboration across laboratory, operational, sales, and support teams.

Responsibilities

• Provide a high level of customer service both internally and externally
• Ongoing support of our teams and the overall business including various pricing projects and special requests
• Act as a liaison between the client, sales team, main lab, supply, courier, LIS, client services and billing
• Provide ideas and suggestions to increase efficiencies not only in regards to client office but also internal processes
• Responsible for on-boarding new account startups from start to completion working alongside the sales rep and key personnel in the client office
• Ability to effectively work with HealthLab internal operations along with new clients to resource prioritized initiatives and escalate as necessary
• Responsible for on-going management of p-file trends and deliver improvement measures
• Attend meetings as needed to review client dashboards/issue tracking and communicate accordingly
• Participate / Coordinate end user testing/acceptance of system changes and modifications with client interfaces along with sales
• Problem solves application and workflow issues and works through barriers to achieve results by collaborating effectively with operations
• Serves as an expert in process improvement in assisting end users and operational leaders in effective workflow design supported by decision support tools
• Conduct ongoing on-site visits to client accounts to initiate and form relationships in an effort to retain client relationships
• Attend on site meetings, as required
• This position will require a high level of organization, time management, and problem resolution

Skills

• Minimum of 1-3 years of customer service experience
• Recent college graduates are encouraged to apply
• Bachelor's degree
• MLT or equivalent lab work experience
• CERT MLT

Qualifications

Must Haves

• Minimum of 1-3 years of customer service experience
• Recent college graduates are encouraged to apply
• Bachelor's degree

Nice to Haves

• MLT or equivalent lab work experience
• CERT MLT

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• Lifecycle benefits
• Remote work with travel to client sites throughout Chicago