Specialty Infusion Account Coordinator

Summary

Mercy is a healthcare organization committed to providing compassionate and innovative care. The Specialty Infusion Account Coordinator manages patient account coordination, including insurance verification, denials, collections, assistance programs, monitoring services, and billing. The role also supports staff and patients while ensuring compliance with claims procedures, insurance regulations, and Mercy Service Standards.

Responsibilities

• The Specialty Account Coordinator is responsible multiple facets of patient account coordinationincluding insurance/benefit verification, denials management, and collections
• The Specialty Account Coordinator is also responsible for knowing what assistance programs, such as drug copay cards, that patients may qualify for, assisting patients in enrolling in those programs, monitoring services rendered, and billing the assistance programs for the applicable funds
• This position requires a thorough understanding of claims programs for the applicable funds
• This position requires a thorough understanding of claims procedures and insurance company regulations, as well as oncology coding and billing
• It requires monitoring of insurance company regulations for changes in pre-certification, documentation, or claims submission requirements
• It also requires accuracy, attention to detail and the ability to communicate well with physicians, staff, patients, and insurance companies
• The Specialty Account Coordinator also serves as a resource for other staff and patients, and always performs duties in a manner consistent with Mercy Service Standards
• Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards

Skills

• A minimum of 3 years related experience required
• Interpersonal, organizational, and analytical skills required
• Must possess ability to work in stressful situations, meet deadlines, and perform daily responsibilities with consistent accuracy
• Ability to use logic, good judgment ad be able to rapidly identify and initiate corrective actions when problems arise
• Must be able to communicate effectively providing good written and oral direction to co-workers
• Must be able to deal effectively with VBO management and co-workers in demanding situations
• Some college hours in Business, Finance and/or Accounting related courses preferred

Qualifications

Must Haves

• A minimum of 3 years related experience required
• Interpersonal, organizational, and analytical skills required
• Must possess ability to work in stressful situations, meet deadlines, and perform daily responsibilities with consistent accuracy
• Ability to use logic, good judgment ad be able to rapidly identify and initiate corrective actions when problems arise
• Must be able to communicate effectively providing good written and oral direction to co-workers
• Must be able to deal effectively with VBO management and co-workers in demanding situations

Nice to Haves

• Some college hours in Business, Finance and/or Accounting related courses preferred

Benefits

• Medical coverage for team members working 32+ hours per pay period
• Dental coverage for team members working 32+ hours per pay period
• Vision coverage for team members working 32+ hours per pay period
• Paid time off for team members working 32+ hours per pay period
• Tuition support for team members working 32+ hours per pay period
• Matched retirement plans for team members working 32+ hours per pay period
• A caring, collaborative team where your voice matters
• Opportunities to shape the future of healthcare through innovation, technology, and compassion