National Clinical Applications Specialist - Southern CA/ Los Angeles

Summary

Nova Biomedical develops clinical and biopharmaceutical technologies, including point-of-care monitors and blood gas and critical care analyzers. The Clinical Applications Specialist provides post-sales training, validation, and customer support to ensure effective implementation and use of these technologies. The role also conducts application studies, analyzes performance data, manages escalated customer calls, and documents activities in the CRM system.

Responsibilities

• Performs on-site application studies for Nova POC and HBTA products, including StatStrip, StatSensor, Prime, products
• Conducts on-site application activities, including correlation to alternative reference methods, precision studies, linearity studies, and customer training
• Works with new customers after the sale to streamline validation requirements for Nova products and support a successful, smooth transition to Nova technology
• Reviews and prepares data outputs and presents performance data obtained during on-site or remotely supported application studies to current customers, as appropriate
• Demonstrates the ability to understand and educate end users on instrument use and application-related issues, and to perform data analysis in support of Clinical Applications department objectives
• Manages customer calls that are escalated to the Clinical Applications group from the Technical Support Hotline
• Timely, detailed documentation of all onsite activities and callbacks within Nova’s CRM system
• Maintains data files for all linearity, precision, and correlation data per department policy
• Serves as a resource to field support peers
• Must be willing to travel within or outside the assigned territory approximately 50% to 75% of the time by car, air and/or train, including overnight stays. Must be able to travel on short notice
• Valid United States driver’s license required

Skills

• Must be willing to travel within or outside the assigned territory approximately 50% to 75% of the time by car, air and/or train, including overnight stays
• Must be able to travel on short notice
• Valid United States driver's license required
• Bachelor's or associate degree in Medical Technology required
• Degrees in Biology, Chemistry, or Biochemistry may also be considered with relevant clinical laboratory experience
• 2-4+ years of medical diagnostic industry or hospital related experience
• Willingness to travel as required (including air and ground transportation)
• Valid driver's license and ability to safely operate a motor vehicle as needed for job responsibilities
• Able to store, transport materials, samples, or demonstration equipment (up to ~25 pounds)
• Comfort with standing and engaging with customers for extended periods
• Ability to adapt to varying work environments (e.g., customer sites, laboratories, offices)

Qualifications

Must Haves

• Must be willing to travel within or outside the assigned territory approximately 50% to 75% of the time by car, air and/or train, including overnight stays
• Must be able to travel on short notice
• Valid United States driver's license required
• Bachelor's or associate degree in Medical Technology required
• Degrees in Biology, Chemistry, or Biochemistry may also be considered with relevant clinical laboratory experience
• 2-4+ years of medical diagnostic industry or hospital related experience
• Willingness to travel as required (including air and ground transportation)
• Valid driver's license and ability to safely operate a motor vehicle as needed for job responsibilities
• Able to store, transport materials, samples, or demonstration equipment (up to ~25 pounds)
• Comfort with standing and engaging with customers for extended periods
• Ability to adapt to varying work environments (e.g., customer sites, laboratories, offices)

Benefits

• Flexible Medical, Dental, & Vision Coverage
• Competitive 401k company match
• Bonus Program
• Generous PTO and paid holidays
• Generous Tuition reimbursement
• Hybrid and flexible work arrangements
• Professional development, engagement and events
• Company marketplace for lunch and snacks in our Norwood, MA, Billerica, MA and Westbrook, ME offices
• Company subsidized cafeteria in our Waltham, MA office