Account Manager, Liquid Bulk Logistics

Summary

Odyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through fully integrated, end-to-end solutions. They are seeking a proactive, detail-oriented Account Manager to support their Liquid Bulk Logistics account management team, responsible for retaining and growing relationships with strategic liquid bulk accounts while ensuring client satisfaction.

Responsibilities

• Act as the primary point of contact for assigned Bulk Managed Services and Tank Intermodal accounts, ensuring their needs are met and expectations exceeded
• Build strong, lasting relationships with key stakeholders — particularly supply chain, procurement, and operations contacts — involved in liquid bulk shipping decisions
• Identify opportunities for cross-selling Odyssey's broader portfolio (Intermodal, Trucking/Brokerage, Warehousing, and Technology Services) to enhance client value and drive profitability
• Analyze liquid bulk market trends and client data to identify retention and expansion opportunities, and develop strategic account plans that strengthen retention, expand wallet share, and grow revenue
• Collaborate with the Director, Account Management, Operations, and Sales to develop and execute account plans that meet client requirements
• Address client issues promptly and advocate for client needs internally, ensuring feedback informs service improvements
• Track and analyze account performance metrics, providing regular updates on retention, expansion, and cross-sell performance to leadership
• Ensure accurate, timely entry of account-related information in Salesforce, and represent Odyssey's liquid bulk capabilities in client meetings and presentations

Skills

• Bachelor's degree in Business, Logistics, or a related field
• 3-5 years of experience in account management, sales, or customer service within bulk liquid logistics, chemicals, tank intermodal, or related supply chain industries
• Strong relationship management skills, with a proven track record of growing client accounts and driving high levels of collaboration with internal and external stakeholders
• Excellent analytical, verbal, written, and presentation skills, with proficiency in Salesforce, PowerPoint, Excel, and other MS Office tools
• Detail-oriented and organized, with the ability to work independently and collaboratively in a fast-paced environment, and to proactively identify and resolve issues
• All applicants must be currently authorized to work in the United States

Qualifications

Must Haves

• Bachelor's degree in Business, Logistics, or a related field
• 3-5 years of experience in account management, sales, or customer service within bulk liquid logistics, chemicals, tank intermodal, or related supply chain industries
• Strong relationship management skills, with a proven track record of growing client accounts and driving high levels of collaboration with internal and external stakeholders
• Excellent analytical, verbal, written, and presentation skills, with proficiency in Salesforce, PowerPoint, Excel, and other MS Office tools
• Detail-oriented and organized, with the ability to work independently and collaboratively in a fast-paced environment, and to proactively identify and resolve issues
• All applicants must be currently authorized to work in the United States

Benefits

• A choice of medical plans with FSA and HSA options
• Dental Insurance
• Vision Insurance
• Company-paid Life and Disability Insurance
• 401(k) Plan with Company Match
• Paid Time Off (PTO) and Company Holidays
• Employee Assistance Program
• Company Health & Wellness Program
• Discounts with Preferred Vendors