Business Analyst - Remote

Summary

OneDigital provides technology-enabled insurance, employee benefits, and human resources consulting solutions. The Business Analyst supports D365-focused business analysis, application support, and product delivery by owning small to medium-sized enhancements, documenting requirements, coordinating demos and UAT, investigating production issues, and partnering with business and technical stakeholders.

Responsibilities

• Serve as the primary owner of small to medium-sized backlog items, including standalone User Stories, operational enhancements, and production fixes, allowing Product Owners and the Product Manager to stay focused on larger strategic initiatives
• Support a flexible mix of D365 business analysis, application support, and product delivery work across multiple business areas
• Adapt to shifting business priorities, production needs, and the size or complexity of active initiatives
• Participate in Agile ceremonies such as standups, backlog refinement, sprint planning, and stakeholder reviews
• Own the analysis and delivery of small to medium-sized D365 enhancements and User Stories, from requirements through release
• Elicit, analyze, and document business and functional requirements, translating business needs into clear User Stories and acceptance criteria
• Develop current-state and future-state process flows, business rules, and supporting documentation
• Validate requirements for completeness, clarity, testability, and alignment to business outcomes
• Perform impacFt analysis on requested changes, confirming that updates to fields, forms, processes, or configuration won't disrupt other business units, reporting, integrations, or downstream processes
• Write release notes that clearly describe delivered changes for business users
• Support Product Owners and the Product Manager on larger Features and Epics as needed, typically by taking on User Stories within that work
• Contribute requirements analysis, process documentation, stakeholder engagement, and UAT coordination to larger initiatives, while ownership of Features and Epics remains with the Product Owner
• Coordinate demos with requestors before UAT to confirm the solution meets the business need
• Plan and coordinate user acceptance testing (UAT), including test scenarios, tester coordination, issue tracking, and sign-off
• Document UAT outcomes and follow through on any issues or changes identified during testing
• Investigate D365 production issues, including business impact assessment, reproduction, and documentation, before escalating to technical teams
• Determine whether an issue is a system defect, a process or training gap, or a new requirement
• Partner with developers and architects on enhancements and issues involving D365 integrations, clarifying data flows, dependencies, and expected system behavior
• Coordinate with the Product Owner before engaging business stakeholders, and keep the Product Owner informed of relevant conversations, decisions, and next steps
• Build and maintain strong working relationships with business stakeholders, Product Owners, the Product Manager, and technical teams, serving as a trusted liaison between them
• Translate system behavior and technical concepts into clear, business-friendly communication
• Support stakeholder follow-up, training, and documentation updates after release
• Use Copilot, Claude, or similar LLMs to draft and refine requirements, User Stories, acceptance criteria, meeting notes, and stakeholder communications
• Use AI-assisted techniques to identify requirement gaps, edge cases, inconsistencies, and test scenarios
• Review all AI-generated output for accuracy, completeness, and security, and follow data privacy standards, including safeguarding PHI and PII

Skills

• Strong requirements gathering, documentation, and process analysis skills
• Ability to analyze production issues and enhancement requests with clear attention to business impact
• Working knowledge of how D365 integrates with other systems, including data flows, dependencies, and troubleshooting approaches
• Technical aptitude to review D365 configuration (forms, business rules, security roles, Power Automate flows) and validate data using views or Advanced Find. Hands-on development is not required
• Experience working on Agile delivery teams and managing work in Azure DevOps (ADO)
• Hands-on experience using AI tools and LLMs in day-to-day work, with the judgment to validate their output
• Proficiency with Microsoft 365 (Teams, Outlook, SharePoint, Excel, Visio)
• Personable and approachable, with a track record of building trusted relationships with both business and technical teams
• Collaborative mindset, with the ability to navigate differing priorities and perspectives while keeping work moving forward
• Curious and proactive, with a habit of asking clarifying questions and validating understanding before acting
• Clear written and verbal communication, including translating technical concepts for business audiences
• Strong organizational skills, with the ability to manage competing priorities and maintain follow-through across multiple requests
• 3+ years of experience in a Business Analyst, Business Systems Analyst, or Systems Analyst role
• Experience supporting D365 or other enterprise business applications (D365 strongly preferred)
• Bachelor's degree preferred but not required
• Experience in employee benefits, insurance, financial services, or large-scale IT environments preferred
• Experience supporting both business applications and system integrations preferred

Qualifications

Must Haves

• Strong requirements gathering, documentation, and process analysis skills
• Ability to analyze production issues and enhancement requests with clear attention to business impact
• Working knowledge of how D365 integrates with other systems, including data flows, dependencies, and troubleshooting approaches
• Technical aptitude to review D365 configuration (forms, business rules, security roles, Power Automate flows) and validate data using views or Advanced Find. Hands-on development is not required
• Experience working on Agile delivery teams and managing work in Azure DevOps (ADO)
• Hands-on experience using AI tools and LLMs in day-to-day work, with the judgment to validate their output
• Proficiency with Microsoft 365 (Teams, Outlook, SharePoint, Excel, Visio)
• Personable and approachable, with a track record of building trusted relationships with both business and technical teams
• Collaborative mindset, with the ability to navigate differing priorities and perspectives while keeping work moving forward
• Curious and proactive, with a habit of asking clarifying questions and validating understanding before acting
• Clear written and verbal communication, including translating technical concepts for business audiences
• Strong organizational skills, with the ability to manage competing priorities and maintain follow-through across multiple requests
• 3+ years of experience in a Business Analyst, Business Systems Analyst, or Systems Analyst role

Nice to Haves

• Experience supporting D365 or other enterprise business applications (D365 strongly preferred)
• Bachelor's degree preferred but not required
• Experience in employee benefits, insurance, financial services, or large-scale IT environments preferred
• Experience supporting both business applications and system integrations preferred

Benefits

• Variable compensation, commission, and/or annual bonus based on individual performance and/or the company’s performance for eligible roles
• Health benefits for eligible employees
• Wellbeing benefits for eligible employees
• Retirement benefits for eligible employees
• Other financial benefits for eligible employees
• Paid time off
• Overtime pay for non-exempt employees
• Robust learning and development programs
• Reimbursement of job-related expenses per company policy
• Employee perks and discounts