Strategic Account Manager

Summary

OpenArt is an AI storytelling and visual creation platform that provides AI-powered image and video production tools for creators and enterprise creative teams. The Strategic Account Manager will lead the day-to-day delivery, program management, client relationships, adoption, and growth of OpenArt’s largest strategic enterprise accounts while coordinating cross-functional teams and improving the strategic account playbook.

Responsibilities

• Lead the day-to-day operating cadence for OpenArt’s largest strategic accounts, including meetings, agendas, notes, action items, follow-ups, and deliverable tracking
• Program-manage client onboarding and rollouts across multiple business units, stakeholder groups, and concurrent workstreams
• Prepare polished, executive-ready materials, including business reviews, account updates, proposals, presentations, and training content
• Coordinate teams across Enterprise GTM, Sales, Product, Studio, Legal, and Security so clients experience one coherent OpenArt
• Build trusted relationships with client stakeholders and proactively address risks, blockers, dependencies, and changing priorities
• Track product usage, adoption, account health, and expansion signals to support renewal and upsell opportunities
• Partner with commercial leads to identify new use cases, business units, and opportunities to grow each strategic relationship
• Handle confidential client information, sensitive creative materials, and intellectual property with sound judgment and discretion
• Document effective processes and improve OpenArt’s strategic account playbook so it can scale across future enterprise customers

Skills

• Three or more years of experience in a client-facing role at a top-tier professional services organization, such as management consulting, investment banking, or a leading agency or advisory firm
• Experience working directly with Fortune 500 companies or similarly large and complex enterprise clients
• Exceptional written and verbal communication skills, with a demonstrated ability to produce polished, client-ready materials
• Strong program-management skills and the ability to coordinate multiple workstreams, deadlines, and stakeholder groups
• Flawless attention to detail and a consistently high standard for written communication, presentations, and meeting preparation
• Strong judgment and discretion when handling confidential information, sensitive creative work, and intellectual property
• A humble, execution-first mindset and willingness to take ownership of both strategic and operational work
• Ability to operate effectively in a fast-moving, ambiguous startup environment
• Genuine interest in AI, creative technology, and the future of content production
• Experience working in or serving the entertainment, media, advertising, or creative industries
• Familiarity with creative production workflows, including campaign production, VFX, studio operations, or post-production
• Experience using HubSpot or a similar CRM platform
• Exposure to or active use of AI creative tools
• Experience helping build or standardize a new account-management, client-service, or enterprise delivery function

Qualifications

Must Haves

• Three or more years of experience in a client-facing role at a top-tier professional services organization, such as management consulting, investment banking, or a leading agency or advisory firm
• Experience working directly with Fortune 500 companies or similarly large and complex enterprise clients
• Exceptional written and verbal communication skills, with a demonstrated ability to produce polished, client-ready materials
• Strong program-management skills and the ability to coordinate multiple workstreams, deadlines, and stakeholder groups
• Flawless attention to detail and a consistently high standard for written communication, presentations, and meeting preparation
• Strong judgment and discretion when handling confidential information, sensitive creative work, and intellectual property
• A humble, execution-first mindset and willingness to take ownership of both strategic and operational work
• Ability to operate effectively in a fast-moving, ambiguous startup environment
• Genuine interest in AI, creative technology, and the future of content production

Nice to Haves

• Experience working in or serving the entertainment, media, advertising, or creative industries
• Familiarity with creative production workflows, including campaign production, VFX, studio operations, or post-production
• Experience using HubSpot or a similar CRM platform
• Exposure to or active use of AI creative tools
• Experience helping build or standardize a new account-management, client-service, or enterprise delivery function

Benefits

• Equity
• Bonus
• Work with iconic global companies
• High visibility and ownership
• Small team, massive impact
• AI-native product
• High standards, low bureaucracy
• Hybrid work arrangement