Clinical Specialist - East

Summary

OrganOx is a commercial-stage organ technology company developing technologies to improve outcomes for patients with organ failure. The Clinical Specialist trains and supports organ retrieval and transplant teams in the safe and effective use of OrganOx products, provides remote and onsite support, coordinates training activities, collects product performance data, and contributes to clinical, research, and administrative activities.

Responsibilities

• Train and support organ retrieval and transplant teams in the use of the OrganOx metra according to OrganOx’s policies and procedures
• Generally, on-call 24/7 for about 15 days a month (including holidays and weekends) for remote and onsite support
• Organize Site Initiation & Refresher Visits, training sessions (in person and remote) and centralized training events
• Effective and timely communication with transplant teams, internal management and coworkers
• Create and write case study review with guidance for senior colleagues
• When not on call, the clinical specialist will support managers, directors and other internal staff in various assignments, either remotely or onsite
• May participate in R&D activities in lab settings under the direction of management
• Work with the liver transplant teams to collect data on livers perfused and preserved on the metra to build up a database of product performance and use
• Ensure vendor credentialing requirements are current and able to pass routine background checks and drug screens
• Attend local, regional, national, and international meetings and conferences, in person or virtually, on behalf of OrganOx as a supporter, participant, or presenter as needed
• Develop and maintain positive working relationships in connection with end users of all levels
• Perform administrative tasks related to expenses, email, and other communication activities
• Ensure personal understanding of all quality policy/system items that are personally applicable
• Follow all work/quality procedures to ensure quality system compliance and high-quality work
• Other duties as assigned by Director of Clinical Support

Skills

• BS degree in combination with equivalent medical experience, with 3+ years' experience in ICU, ECMO, Cath Lab, OR, Transplant, and ED
• Must be highly flexible and willing to support sites as needed within and across North America
• Must be detail oriented with strong organizational skills
• Strong problem-solving skills
• Outstanding interpersonal and communication skills; able to work collaboratively and build rapport with internal and external contacts
• Excellent customer facing skills
• Ability to work calmly and professionally under pressure
• Must be able to enthusiastically work at fast pace in dynamic environment and manage multiple priorities
• Microsoft Word, Excel and PowerPoint proficiency
• Travel: Must be able to travel up to 50% of the time for training, investigator meetings, monitoring responsibilities, corporate meetings, and educational seminars
• Physical Demands: While performing the duties of this job, the employee is regularly required to talk, hear, and speak.  The position may require sitting for significant periods of the day while working on the computer.  The employee must occasionally lift or move items weighing up to 50 pounds
• Work Accessibility: Must live within an hour of a major airport
• A licensed RN, RT, RD and/or a health science-related degree
• Industry experience in pharmaceutical or medical device

Qualifications

Must Haves

• BS degree in combination with equivalent medical experience, with 3+ years' experience in ICU, ECMO, Cath Lab, OR, Transplant, and ED
• Must be highly flexible and willing to support sites as needed within and across North America
• Must be detail oriented with strong organizational skills
• Strong problem-solving skills
• Outstanding interpersonal and communication skills; able to work collaboratively and build rapport with internal and external contacts
• Excellent customer facing skills
• Ability to work calmly and professionally under pressure
• Must be able to enthusiastically work at fast pace in dynamic environment and manage multiple priorities
• Microsoft Word, Excel and PowerPoint proficiency
• Travel: Must be able to travel up to 50% of the time for training, investigator meetings, monitoring responsibilities, corporate meetings, and educational seminars
• Physical Demands: While performing the duties of this job, the employee is regularly required to talk, hear, and speak.  The position may require sitting for significant periods of the day while working on the computer.  The employee must occasionally lift or move items weighing up to 50 pounds
• Work Accessibility: Must live within an hour of a major airport

Nice to Haves

• A licensed RN, RT, RD and/or a health science-related degree
• Industry experience in pharmaceutical or medical device

Benefits

• Health coverage available from day one
• Dental coverage available from day one
• Vision coverage available from day one
• Disability coverage available from day one
• Flexible spending accounts available from day one
• 401(k) retirement plan with company matching after 90 days
• Paid time off
• Paid holidays
• Additional leave benefits
• Employee discounts
• Access to the onsite wellness facility
• Work-life balance support
• Opportunities for ongoing professional development
• Work-from-anywhere remote job