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Osseo Area Schools
Posted 167 days agoVerified live 1d ago
ESP - Information Technology
Brief overview
Osseo, MNIn-person
High SchoolOr in progress
Troubleshooting hardware and softwareExplaining current technology to end-usersCustomer serviceWorking with minimal supervisionOral and written communicationOrganizational skillsPrioritizing tasksWorking under pressureFlexibilityResilienceTolerance for ambiguityCollaborationTraining and instruction in technology useInventory management of hardware and software
About the company
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Osseo Area Schoolsdistrict279.org
Osseo Area Schools ISD 279 inspires and prepares each and every scholar with the confidence, courage and competence to achieve their dreams; contribute to community; and engage in a lifetime of learning.
Job description
Summary
Osseo Area Schools is Minnesota's 5th largest school district, dedicated to inspiring and preparing scholars for their futures. The ESP - Information Technology position involves providing first-level technical support, installation, and maintenance of computing devices for approximately 21,000 students and 3,000 staff members across various sites.
Responsibilities
- Provide first-level installation, diagnosis, repair, and maintenance on all computing devices and peripheral classroom hardware and equipment, including network connections
- Provide first-level technical support using procedures and tools established by District-Level Technical Support
- Document daily activities in the work order system and escalate to second level as needed
- Provide training and instruction in the use of classroom, mobile, and instructional technologies
- Provide inventory of hardware and software as requested; and
- Perform other comparable duties of a like or similar nature as assigned
Skills
- High School Diploma or equivalent
- Highly motivated self-starter with a strong work ethic
- Communicates effectively and confidently, both verbally and in writing
- Proficiency to troubleshoot hardware, software and explain current technology to end-users
- Ability to use a variety of operating systems, including Windows, ChromeOS, and iOS
- Ability to respond to help desk requests via telephone, help desk software, and email
- Ability to travel to different sites during the workday
- Strong customer service orientation - dedication to customer needs; understanding the customer's sense of urgency
- Demonstrate initiative and ability to work with minimal supervision
- Ability to communicate effectively in both oral and written form
- Excellent organizational skills in prioritizing and documenting needs
- Ability to work under pressure
- Flexibility, resilience, and tolerance for ambiguity
- Ability to collaborate effectively
- Experience working in a K-12 school setting
- Proficiency in a language other than English (Spanish, Somali, Hmong, Vietnamese)
Qualifications
Must Haves
- High School Diploma or equivalent
- Highly motivated self-starter with a strong work ethic
- Communicates effectively and confidently, both verbally and in writing
- Proficiency to troubleshoot hardware, software and explain current technology to end-users
- Ability to use a variety of operating systems, including Windows, ChromeOS, and iOS
- Ability to respond to help desk requests via telephone, help desk software, and email
- Ability to travel to different sites during the workday
- Strong customer service orientation - dedication to customer needs; understanding the customer's sense of urgency
- Demonstrate initiative and ability to work with minimal supervision
- Ability to communicate effectively in both oral and written form
- Excellent organizational skills in prioritizing and documenting needs
- Ability to work under pressure
- Flexibility, resilience, and tolerance for ambiguity
- Ability to collaborate effectively
Nice to Haves
- Experience working in a K-12 school setting
- Proficiency in a language other than English (Spanish, Somali, Hmong, Vietnamese)
Benefits
- Meaningful and impactful work
- Opportunities to grow professionally
- A variety of benefits
- Mentorship programs for teachers and educational support professionals
- Summer opportunities and more
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