Product Lead, Integrations (full-time, remote)

Summary

PaceMate is a patient-centered, tech-enabled cardiac device monitoring platform serving healthcare systems nationwide. The Product Lead, Integrations owns the integrations product area, including EMR integrations, device manufacturer and vendor data feeds, third-party services, technical specifications, data models, API contracts, and post-launch iteration. The role also uses AI tools for prototyping, research synthesis, documentation, and data-capture patterns while collaborating closely with engineering and implementation teams.

Responsibilities

• Own the integrations product area end-to-end: discovery, requirements, prioritization, delivery, and post-launch iteration
• Own and maintain the documentation and technical standard for EMR integrations; partner with Implementation, who delivers against that standard
• Specify integrations at the level of data models, field mappings, feed structures, API contracts, error handling, and failure modes, not just outcomes
• Evaluate existing data feeds for unrealized capability and build the case and the requirements for exploiting them
• Provide the technical assessment that informs third-party and vendor integration evaluations, in partnership with the decision-makers on those choices
• Translate customer, clinical, implementation, and engineering input into build-ready requirements and acceptance criteria
• Define success metrics at discovery and evaluate whether releases achieved them post-launch
• Scope toward integrations and manufacturer APIs that do not yet exist, so the platform is positioned when they arrive
• Own AI prompt and data-capture patterns within the integrations domain, in partnership with our AI team
• Collaborate daily with engineering as an embedded partner
• Use AI tools to prototype, synthesize research, and draft specs, PRDs, and release materials
• Convert engineering deliverables into release notes and flag training and marketing follow-up
• Maintain a high-level understanding of PaceMate products and services
• Maintain appropriate levels of current knowledge and the ability to comprehend and apply policies
• Follow practices of PaceMate Mission, Vision, and Customer Service standards
• Adhere to the Code of Conduct and all Company Policies and Procedures
• Analyze, access, input, and retrieve data
• Report pertinent information and assist with tasks to support department operations toward achieving organizational goals

Skills

• An individual must be able to perform each Essential Function of the job satisfactorily
• Bachelor's degree in a related field, or an equivalent combination of experience
• 3–5 years in product management, technical program management, solutions architecture, integration engineering, or a comparable role, with demonstrated end-to-end ownership of a feature, integration, or product area
• Comfort working close to technical detail: able to read an API specification or a data feed schema and reason about what it does and does not support, and to hold your own in a design conversation with engineers
• Experience producing technical documentation that other people worked from
• Current, hands-on use of AI tools within a product workflow, with a work sample to show (prototype, spec, or research synthesis)
• Experience defining and evaluating product success metrics post-launch
• Experience working cross-functionally with engineering, implementation, and go-to-market teams in a remote or virtual setting
• Strong written communication skills, with a track record of clear product documentation
• While performing the duties of this job, the employee will be consistently required to remain in a stationary position working at a computer, constantly operate a computer and other office equipment, and frequently communicate with customers and employees via voice and video
• Must be able to exchange accurate information, with the ability to effectively utilize voice over internet protocol; and repetitive motions using fingers and forearms in data entry
• Maintain a dedicated, separate office or room at home to ensure privacy and professional working conditions
• Maintain a reliable, high-speed internet connection at your residence
• Must reside and work exclusively within the contiguous United States
• Must legally be eligible to work in the United States
• May require limited travel based on the needs of the business
• Integration work that was genuinely difficult: high-volume or near-real-time data feeds, proprietary or poorly documented formats, systems of record, or integrations where completeness and correctness mattered more than speed
• Having owned an integration as a product: its data model, its specification, its documentation, and the standard other teams built against
• Experience productizing an integration platform, connector framework, or partner API program
• Experience evaluating and integrating third-party services into an existing product surface
• Healthcare interoperability standards (HL7, FHIR) or EMR/EHR integration experience, and familiarity with HIPAA. *Useful, but not expected. We are more interested in integration difficulty than industry background, and we actively welcome candidates whose integration experience comes from outside healthcare.*
• Experience building or testing customer engagement or clinical workflow platforms

Qualifications

Must Haves

• An individual must be able to perform each Essential Function of the job satisfactorily
• Bachelor's degree in a related field, or an equivalent combination of experience
• 3–5 years in product management, technical program management, solutions architecture, integration engineering, or a comparable role, with demonstrated end-to-end ownership of a feature, integration, or product area
• Comfort working close to technical detail: able to read an API specification or a data feed schema and reason about what it does and does not support, and to hold your own in a design conversation with engineers
• Experience producing technical documentation that other people worked from
• Current, hands-on use of AI tools within a product workflow, with a work sample to show (prototype, spec, or research synthesis)
• Experience defining and evaluating product success metrics post-launch
• Experience working cross-functionally with engineering, implementation, and go-to-market teams in a remote or virtual setting
• Strong written communication skills, with a track record of clear product documentation
• While performing the duties of this job, the employee will be consistently required to remain in a stationary position working at a computer, constantly operate a computer and other office equipment, and frequently communicate with customers and employees via voice and video
• Must be able to exchange accurate information, with the ability to effectively utilize voice over internet protocol; and repetitive motions using fingers and forearms in data entry
• Maintain a dedicated, separate office or room at home to ensure privacy and professional working conditions
• Maintain a reliable, high-speed internet connection at your residence
• Must reside and work exclusively within the contiguous United States
• Must legally be eligible to work in the United States
• May require limited travel based on the needs of the business

Nice to Haves

• Integration work that was genuinely difficult: high-volume or near-real-time data feeds, proprietary or poorly documented formats, systems of record, or integrations where completeness and correctness mattered more than speed
• Having owned an integration as a product: its data model, its specification, its documentation, and the standard other teams built against
• Experience productizing an integration platform, connector framework, or partner API program
• Experience evaluating and integrating third-party services into an existing product surface
• Healthcare interoperability standards (HL7, FHIR) or EMR/EHR integration experience, and familiarity with HIPAA. *Useful, but not expected. We are more interested in integration difficulty than industry background, and we actively welcome candidates whose integration experience comes from outside healthcare.*
• Experience building or testing customer engagement or clinical workflow platforms

Benefits

• Health and Prescription coverage for employees working full-time
• Dental coverage for employees working full-time
• Vision coverage for employees working full-time
• Long-Term Disability coverage for employees working full-time
• Short-Term Disability coverage for employees working full-time
• AD&D coverage for employees working full-time
• Flexible Spending Account for employees working full-time
• Healthcare Savings Account for employees working full-time
• 401k Retirement Savings for employees working full-time
• Discount Program for employees working full-time
• Employee Assistance Program for employees working full-time
• Financial Wellness Program for employees working full-time
• Paid Time Off for employees working full-time
• Legal Insurance for employees working full-time
• Hospital Indemnity for employees working full-time
• Critical Illness coverage for employees working full-time
• Accident Coverage for employees working full-time
• Remote work arrangement