Data Collection Agent Intern

Summary

Pacific Office Automation (POA) is the largest independently owned document imaging and technology dealer in the U.S., and they are seeking a Data Collection Agent Intern. This internship supports client operations by installing Data Collection Agents on customer networks and configuring them in MPS Monitor, providing hands-on experience with real clients and systems.

Responsibilities

• Deploy DCAs remotely and configure clusters in MPS Monitor
• Verify installations and troubleshoot basic issues
• Communicate with clients via phone/email to guide installations
• Document activity and maintain accurate records
• Escalate complex issues as needed

Skills

• Pursuing a degree in IT, Computer Science, Networking, Cybersecurity, or related field
• Basic knowledge of Windows systems and networking (IP, LAN/WAN, permissions)
• Strong communication and customer service skills
• Detail-oriented with ability to follow processes
• Experience with remote support tools
• Interest in managed print services or IT support
• Previous customer-facing or technical experience

Qualifications

Must Haves

• Pursuing a degree in IT, Computer Science, Networking, Cybersecurity, or related field
• Basic knowledge of Windows systems and networking (IP, LAN/WAN, permissions)
• Strong communication and customer service skills
• Detail-oriented with ability to follow processes

Nice to Haves

• Experience with remote support tools
• Interest in managed print services or IT support
• Previous customer-facing or technical experience

Benefits

• 32–40 hours/week, Monday–Friday
• 8–12 weeks (Summer 2026)
• Employee growth, training, and long-term career development