Resident Service Engineer - McCordsville, IN (Weekday Night Shift)

Summary

Packsize is redefining the way businesses and their customers use and experience packaging around the world. We are looking for a highly skilled Resident Service Engineer in the Indianapolis/McCordsville, IN area to install, maintain, and support Packsize equipment while managing parts and inventory and building customer relationships.

Responsibilities

• Scheduling tasks at a customer’s job sites
• Troubleshooting issues, quickly and effectively, using technical drawings and documentation
• Work cross-functionally with R&D, Software and Quality Engineering teams
• Performing routine maintenance and emergency services as they arise
• Continuous learning, including the customer’s operational processes, packaging designs, technical specifications
• Installation of Packsize solutions and training others to use and maintain it
• Basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports, etc
• Responsively and productively communicate information and ideas with Packsize and customer’s personnel so they will understand. Must be able to exchange accurate information in these situations
• Adhere to all Packsize and customer’s safety requirements, and safety protocols related to exposed moving parts and electricity
• Excellent work ethic and time management skills
• Clearing jams, loading Z-fold, changing labels, changing bander paper and adding glue to the machine

Skills

• Customer service focus
• Knowledge of Windows platforms
• Knowledge of and effective use of hand tools
• Knowledge of mechanical platforms
• Ability to work independently with little or no direct supervision
• Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful, but not required
• Associate's Degree, Vocational Training or equivalent experience
• Excellent work ethic and time management skills
• Bachelor's Degree in a related area preferred

Qualifications

Must Haves

• Customer service focus
• Knowledge of Windows platforms
• Knowledge of and effective use of hand tools
• Knowledge of mechanical platforms
• Ability to work independently with little or no direct supervision
• Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful, but not required
• Associate's Degree, Vocational Training or equivalent experience
• Excellent work ethic and time management skills

Nice to Haves

• Bachelor's Degree in a related area preferred

Benefits

• Paid Time-off
• Paid Parental Leave
• Health Insurance (Medical, Dental, Vision)
• Short and Term/Long Term Disability
• Life Insurance
• 401(k) matching