Field Service Engineer

Summary

SPT Labtech is a company that transforms the way scientists work by providing innovative solutions for liquid handling and sample management. They are seeking a self-motivated Field Service Engineer to manage service calls and provide on-site support for their products, primarily serving the West Coast region.

Responsibilities

• Scheduling and performing territory service work such as on-site installation and preventative maintenance
• Performing emergency service (territory) repair visits
• Providing remote telephone assistance
• Being available to travel at short notice in order to support other Field Service Engineers when needed
• Timely completion of all required documentation
• Communicating any product quality issues to the appropriate persons
• Working closely with Territory Sales personnel and Field Applications Specialists
• Responsible for account management, ensuring a high degree of customer satisfaction
• Obtaining and communicating leads, identifying post-instrument sales, upgrades, and consumables

Skills

• Proven Electro/Mechanical troubleshooting abilities
• Excellent customer facing skills
• Ability to coordinate and manage own time to ensure emergency/preventive maintenance service calls are prioritized and followed through to completion
• Willingness to travel on average, about 50% overnight travel
• Availability to provide coverage for extended periods in other US territories
• Proximity to a major airport will be considered a plus
• International travel will be required for training purposes
• Scheduling and performing territory service work such as on-site installation and preventative maintenance
• Performing emergency service (territory) repair visits
• Providing remote telephone assistance
• Being available to travel at short notice in order to support other Field Service Engineers when needed
• Timely completion of all required documentation
• Communicating any product quality issues to the appropriate persons
• Working closely with Territory Sales personnel and Field Applications Specialists
• Responsible for account management, ensuring a high degree of customer satisfaction
• Obtaining and communicating leads, identifying post-instrument sales, upgrades, and consumables
• Previous Experience with electro-mechanical and automated systems, ideally within the pharmaceutical/healthcare sectors
• Previous experience of working with Liquid Handling products would be advantageous
• Strong customer focus
• Excellent communication skills and a proactive approach to workload
• Education equivalent of at least an associate's degree or previous experience in an engineering discipline
• Highly organized with excellent follow-up skills
• Self-motivated, team player
• Ability to travel on short notice
• Valid Passport

Qualifications

Must Haves

• Proven Electro/Mechanical troubleshooting abilities
• Excellent customer facing skills
• Ability to coordinate and manage own time to ensure emergency/preventive maintenance service calls are prioritized and followed through to completion
• Willingness to travel on average, about 50% overnight travel
• Availability to provide coverage for extended periods in other US territories
• Proximity to a major airport will be considered a plus
• International travel will be required for training purposes
• Scheduling and performing territory service work such as on-site installation and preventative maintenance
• Performing emergency service (territory) repair visits
• Providing remote telephone assistance
• Being available to travel at short notice in order to support other Field Service Engineers when needed
• Timely completion of all required documentation
• Communicating any product quality issues to the appropriate persons
• Working closely with Territory Sales personnel and Field Applications Specialists
• Responsible for account management, ensuring a high degree of customer satisfaction
• Obtaining and communicating leads, identifying post-instrument sales, upgrades, and consumables

Nice to Haves

• Previous Experience with electro-mechanical and automated systems, ideally within the pharmaceutical/healthcare sectors
• Previous experience of working with Liquid Handling products would be advantageous
• Strong customer focus
• Excellent communication skills and a proactive approach to workload
• Education equivalent of at least an associate's degree or previous experience in an engineering discipline
• Highly organized with excellent follow-up skills
• Self-motivated, team player
• Ability to travel on short notice
• Valid Passport

Benefits

• We will provide full product training for the successful candidate which will take place in the US and at our headquarters in Cambridge, UK.