Federal Deployment Manager

Summary

Palo Alto Networks is a cybersecurity company focused on protecting digital systems and supporting national security engagements. The Federal Deployment Manager will manage the implementation, adoption, and ongoing customer relationships for Xpanse products, working across Sales, Product, and Engineering to support users, improve product impact, and facilitate renewals and expansions.

Responsibilities

• Training users on the technical functions of the Expander and ILI platforms
• Conducting leadership briefings at customer sites to ensure understanding of Xpanse’s capabilities and engagement progress
• Definiting workflows, implementing Expander and ILI into existing toolkits, and understanding their most pressing challenges
• Embedding with the Federal civilian customer daily to maximize impact and operationalization
• Driving user engagement and adoption; understanding the unique bureaucratic environments in which the user operates
• Leading customer training with Xpanse products and services
• Managing relationships with user-level and executive-level stakeholders
• Providing analytical support at customer request; guiding customers through analytic workflows within Expander, participating at all stages of customer investigations to drive wins; this requires mastering our product capabilities and providing ongoing QA support for Expander and ILI
• Technical troubleshooting (in collaboration with Engineering team)
• Serving as “customer advocate” with members of product management and engineering to improve our products
• Soliciting and documenting customer feedback using qualitative and quantitative methods
• Writing and disseminating detailed engagement progress reports to relevant team members across the team
• Working closely with Sales to facilitate contract renewals and customer expansions on products and services

Skills

• 4+ years of experience in technical client engagement and/or technical intelligence analysis
• Familiarity with government organizational structures
• Ability to systematically analyze challenges and drive measurable improvements in user adoption
• Strong communication and presentation skills with the ability to brief senior leaders
• Demonstrated ability to learn and absorb new technical domains quickly
• Proven track record of thriving in cross-functional environments and building trust across Sales, Product, and Engineering
• US Government Active Secret Clearance or higher
• Travel expectations of 30% annually
• Advanced understanding of broad cybersecurity issues (plus, not a requirement)

Qualifications

Must Haves

• 4+ years of experience in technical client engagement and/or technical intelligence analysis
• Familiarity with government organizational structures
• Ability to systematically analyze challenges and drive measurable improvements in user adoption
• Strong communication and presentation skills with the ability to brief senior leaders
• Demonstrated ability to learn and absorb new technical domains quickly
• Proven track record of thriving in cross-functional environments and building trust across Sales, Product, and Engineering
• US Government Active Secret Clearance or higher
• Travel expectations of 30% annually

Nice to Haves

• Advanced understanding of broad cybersecurity issues (plus, not a requirement)

Benefits

• This role is remote.
• The offered compensation may also include restricted stock units and a bonus.