Product Manager, Customer Experience

Summary

ParetoHealth is a company dedicated to transforming employee health benefits. The Product Manager, Customer Experience will own a portfolio of customer-facing products and collaborate with various teams to enhance customer satisfaction and operational efficiency.

Responsibilities

• Define and execute the product vision, strategy, and roadmap for customer experience initiatives aligned to company objectives
• Partner with Engineering, Design, Analytics, Customer Management, Marketing, and business stakeholders to deliver high-impact product enhancements
• Deeply understand customer needs through research, feedback, analytics, and market insights, translating those findings into product opportunities
• Define success metrics, KPIs, and OKRs to measure product performance and continuously improve customer and business outcomes
• Write clear product requirements and use stories, ensuring alignment across technical and business teams
• Lead cross-functional initiatives from discovery through launch, proactively identifying risks, managing tradeoffs, and driving execution
• Communicate product strategy, roadmap progress, and key decisions to stakeholders and executive leadership

Skills

• 3-5 years of experience collaborating cross-functionally among engineers, designers, operations experts, and others in a Product Management or Product Management-adjacent role
• 2+ years of experience in driving rigorous prioritization processes
• Strong analytical skills with experience using customer insights, product metrics, and data to inform prioritization and decision-making
• Excellent written and verbal communication skills, including the ability to communicate complex concepts to technical and non-technical audiences
• Experience working in fast-paced, evolving environments with competing priorities
• Bachelor's degree required; MBA or advanced degree in a related field is a plus
• Candidates must be authorized to work in the United States without sponsorship both now or in the future

Qualifications

Must Haves

• 3-5 years of experience collaborating cross-functionally among engineers, designers, operations experts, and others in a Product Management or Product Management-adjacent role
• 2+ years of experience in driving rigorous prioritization processes
• Strong analytical skills with experience using customer insights, product metrics, and data to inform prioritization and decision-making
• Excellent written and verbal communication skills, including the ability to communicate complex concepts to technical and non-technical audiences
• Experience working in fast-paced, evolving environments with competing priorities
• Bachelor's degree required; MBA or advanced degree in a related field is a plus
• Candidates must be authorized to work in the United States without sponsorship both now or in the future

Benefits

• Fully paid medical, dental, and vision benefits.
• Flexible PTO
• 401k company contribution
• Tuition reimbursement
• Professional development allowance
• Transportation allowance and daily parking reimbursement
• Engaging hybrid work environment