AI Automation Specialist (Contract)

Summary

Pathways is a company focused on improving lives and communities through behavioral health and human services. They are seeking an AI Automation Specialist to identify, build, test, and deploy AI solutions that enhance productivity and reduce administrative tasks. This role involves collaborating with various teams to develop practical automation concepts and ensuring responsible use of AI technologies.

Responsibilities

• Partner with clinical, operational, finance, human resources, and technology teams to identify repetitive, manual, or high-friction workflows that may benefit from AI-enabled automation
• Evaluate potential use cases based on business value, feasibility, scalability, and user impact
• Translate business needs into practical automation concepts, prototypes, and deployable solutions
• Identify opportunities to reduce administrative burden and improve employee productivity through responsible use of AI
• Design, build, test, and deploy AI-powered workflows, chatbots, assistants, agents, and automations using approved enterprise tools and platforms
• Create prompts, instructions, knowledge libraries, and workflow logic that enable AI solutions to provide accurate, reliable, and useful outputs
• Build employee-facing AI assistants that help users find information, answer questions, and complete routine tasks
• Configure chatbot knowledge sources using company documentation, policies, procedures, and other approved content
• Rapidly prototype solutions and iterate based on user feedback and business needs
• Continuously improve existing solutions to increase usability, adoption, and business value
• Define expected outcomes and success measures for solutions and pilots
• Track results such as time savings, productivity improvements, adoption rates, and process efficiency
• Document lessons learned and recommend opportunities for expansion or improvement
• Help establish repeatable methods for evaluating AI use cases across the organization
• Ensure AI solutions align with HIPAA, privacy requirements, organizational security standards, and established governance practices
• Incorporate appropriate human review and oversight into workflows when needed
• Support documentation of solution design, data sources, and operational controls
• Promote responsible and secure use of AI technologies
• Create simple user guides, reference materials, and training content
• Demonstrate solutions to end users and stakeholders
• Gather user feedback and incorporate improvements into future releases
• Support the adoption of AI-enabled ways of working across the organization
• Stay current on emerging AI tools, platforms, and capabilities
• Recommend opportunities to pilot new technologies that may improve productivity or efficiency
• Contribute to the development of the AI Incubator's standards, practices, and operating model
• Help build a scalable AI automation practice from the ground up

Skills

• 2–3 years of experience in technology, automation, business analysis, software development, AI solutions, process improvement, or a related field
• Demonstrated interest in artificial intelligence and emerging technologies
• Experience using AI tools such as Microsoft Copilot, Copilot Studio, Claude, ChatGPT, Power Automate, or similar platforms through professional, educational, or personal projects
• Experience building, configuring, or customizing AI assistants, chatbots, copilots, or conversational workflows
• Understanding of basic prompt engineering concepts and how AI tools can be used to solve business problems
• Ability to learn new technologies quickly and apply them to real-world challenges
• Strong analytical and problem-solving skills
• Strong verbal and written communication skills
• Ability to work independently, manage multiple priorities, and adapt to changing needs
• Demonstrated initiative, curiosity, and willingness to experiment with new technologies
• Healthcare, behavioral health, or human services experience is a plus but not required
• Experience working in startup, innovation, incubator, or rapid prototyping environments

Qualifications

Must Haves

• 2–3 years of experience in technology, automation, business analysis, software development, AI solutions, process improvement, or a related field
• Demonstrated interest in artificial intelligence and emerging technologies
• Experience using AI tools such as Microsoft Copilot, Copilot Studio, Claude, ChatGPT, Power Automate, or similar platforms through professional, educational, or personal projects
• Experience building, configuring, or customizing AI assistants, chatbots, copilots, or conversational workflows
• Understanding of basic prompt engineering concepts and how AI tools can be used to solve business problems
• Ability to learn new technologies quickly and apply them to real-world challenges
• Strong analytical and problem-solving skills
• Strong verbal and written communication skills
• Ability to work independently, manage multiple priorities, and adapt to changing needs
• Demonstrated initiative, curiosity, and willingness to experiment with new technologies

Nice to Haves

• Healthcare, behavioral health, or human services experience is a plus but not required
• Experience working in startup, innovation, incubator, or rapid prototyping environments