Application Analyst (Associate or Mid)

Summary

Penn Medicine is dedicated to providing the highest level of care to patients and conducting innovative research. The Application Analyst will enhance, support, and maintain applications within the UPHS health system, ensuring system changes follow protocols and providing education on system functionality.

Responsibilities

• Develops a thorough understanding of UPHS applications
• Interprets and analyzes complex workflow/system requirements in order to design, configure, test and implement application solutions
• Defines system requirements and develops logical data models using best practices for build and configuration, maintenance, and data integrity
• Creates and maintains all documentation for assigned applications in order to establish standards for configuration and enhancements within the application
• Develops, and executes test plans that are comprehensive and inclusive of application functionality changes and/or enhancements to ensure successful outcomes
• Participates in system upgrades and scheduled vendor releases as requested to enhance the application and meet project objectives
• Develops departmental standards regarding change control to ensure accurate data tracking and monitors change process by maintaining current protocols and reporting any problems to appropriate personnel
• Provides ongoing support and maintenance as assigned
• Consults with the key client stakeholders and cross-functional team members to gather and interpret documented build requirements for implementation projects
• Delivers customer service to IS clients seamlessly across system boundaries
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization
• Ensures all regulatory requirements are met
• Comply with all applicable guidelines, policies and procedures of IS and UPHS to ensure necessary controls, documentation and audit trails
• Works independently on complex projects completing within the designated timeframe and under minimal guidance
• Ensures safety, confidentiality & security of employee and Patient data
• Assists/Trains internal team members, physicians, clinical and practice staff in the utilization of functionality within the application
• Promptly identifies, documents, and resolves problems with system functionality
• Coordinates and adheres to strict implementation project schedules, and handle multiple assignments
• Communicates clearly problems, issues and potential solutions to team members, clients and organizational administration
• Researches and analyze new functionality, and releases within the EMR to enhance practice productivity and operational processes

Skills

• H.S. Diploma/GED required, AND at least 1 year of directly related paid IT experience, preferably in healthcare
• Or
• Bachelor's Degree in Information Technology or a related field (individuals with other majors may be considered with internship or other IT related experience)
• H.S. Diploma/GED with 3+ years Relevant experience and 5+ years Healthcare IT
• Or
• Bachelor's Degree with 3+ years Relevant experience and 0-1 years and Healthcare IT

Qualifications

Must Haves

• H.S. Diploma/GED required, AND at least 1 year of directly related paid IT experience, preferably in healthcare
• or
• Bachelor's Degree in Information Technology or a related field (individuals with other majors may be considered with internship or other IT related experience)
• H.S. Diploma/GED with 3+ years Relevant experience and 5+ years Healthcare IT
• Or
• Bachelor's Degree with 3+ years Relevant experience and 0-1 years and Healthcare IT

Benefits

• We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region.