Information Technology Associate I (Junior)

Summary

People, Technology & Processes, LLC is seeking an Information Technology Associate I to assist with various IT support tasks. The role involves installing, configuring, and maintaining hardware and software, providing technical support to end users, and ensuring system performance and integrity.

Responsibilities

• Assist with installing, configuring, and maintaining hardware, software, and peripheral equipment
• Perform basic troubleshooting steps for common technical issues and escalate more complex problems as needed
• Provide first level technical support to end users, including account assistance, system access, and general IT inquiries
• Monitor system performance and report irregularities or issues to senior team members
• Support routine system maintenance, patching, and updates under guidance
• Document work performed, including troubleshooting actions, resolutions, and updates to system records
• Adhere to established cybersecurity and information assurance protocols to protect system integrity and sensitive data
• Assist in maintaining inventory and tracking IT equipment
• Collaborate with team members to ensure effective and timely IT support across NAVSEA program offices

Skills

• At least 0-4 years of experience in IT support or a related field
• A minimum of four (4) years of additional relevant experience may satisfy degree requirements
• Basic understanding of computer hardware and software, fundamental networking concepts, basic troubleshooting skills, and the ability to obtain and maintain a Security+ certification

Qualifications

Must Haves

• At least 0-4 years of experience in IT support or a related field
• A minimum of four (4) years of additional relevant experience may satisfy degree requirements
• Basic understanding of computer hardware and software, fundamental networking concepts, basic troubleshooting skills, and the ability to obtain and maintain a Security+ certification