Customer Implementation Engineer (PeopleFluent) US, Remote

Summary

Watershed is a learning analytics platform that helps organizations prove the impact of their learning and training programs. The Customer Implementation Engineer will implement and configure Watershed solutions, build data pipelines and integrations, analyze data, provide technical support, automate workflows, and train clients. The role also involves consulting with customers, managing client relationships, and contributing occasionally to the core product.

Responsibilities

• Client Implementation: Build connections between Watershed and client systems, and configure Watershed to meet each client's goals
• Data Pipelines & Integrations: Build and maintain data pipelines and API integrations, and write scripts to create and manage data connections to Watershed
• Reporting & Analysis: Use our flexible reporting platform to perform data analysis on complex data sets and build dashboards and reports that help clients understand and act on their data
• Consulting & Best Practices: Consult with clients on their goals, share knowledge of best practices, and help clients build out their learning data ecosystems
• Technical Support & Troubleshooting: Provide technical assistance to clients and work closely with the technology team to troubleshoot issues and influence product changes
• Automation and Deployment: Automate repetitive technical workflows to improve efficiency for both clients and the team. Develop automation and deployment workflows using CI/CD tools, i.e Jenkins
• Core Product Contributions: Occasionally contribute updates to Watershed's core product — a much lower priority relative to client-facing and integration work
• Client Relationships: Serve as a public-facing representative for the company and product, building rapport with clients and industry partners and identifying opportunities for expansion within existing relationships
• Training: Train clients on how to use Watershed effectively

Skills

• 3+ years of hands-on programming experience, ideally including Python, REST APIs, data wrangling, and software automation tools
• 3+ years of experience in a client-facing role implementing SaaS software, data science, analytics, or reporting tools
• Demonstrated ability to build and maintain data pipelines and system integrations
• Ability to understand client challenges and translate them into actionable technical solutions
• Excellent communication, documentation, problem-solving, and analytical skills
• A strong sense of ownership, responsibility, and initiative
• Flexibility to balance multiple assignments in a fast-paced environment
• The ability to work independently, yet function as an integral part of a team
• Proficiency in SQL and MySQL database
• Experience with Python and Java development
• Familiarity with Jenkins and CI/CD automation
• You must be an outgoing, excellent communicator who understands the importance of providing exceptional client support and is great at handling details
• This role is fully remote — open to candidates based in the US or UK. Remote candidates may need to accommodate occasional client meetings during core business hours across US/UK time zones
• Experience with learning data, xAPI, SCORM, and JSON are a plus
• Familiarity with corporate learning ecosystems is a huge plus — but not a requirement

Qualifications

Must Haves

• 3+ years of hands-on programming experience, ideally including Python, REST APIs, data wrangling, and software automation tools
• 3+ years of experience in a client-facing role implementing SaaS software, data science, analytics, or reporting tools
• Demonstrated ability to build and maintain data pipelines and system integrations
• Ability to understand client challenges and translate them into actionable technical solutions
• Excellent communication, documentation, problem-solving, and analytical skills
• A strong sense of ownership, responsibility, and initiative
• Flexibility to balance multiple assignments in a fast-paced environment
• The ability to work independently, yet function as an integral part of a team
• Proficiency in SQL and MySQL database
• Experience with Python and Java development
• Familiarity with Jenkins and CI/CD automation
• You must be an outgoing, excellent communicator who understands the importance of providing exceptional client support and is great at handling details
• This role is fully remote — open to candidates based in the US or UK. Remote candidates may need to accommodate occasional client meetings during core business hours across US/UK time zones

Nice to Haves

• Experience with learning data, xAPI, SCORM, and JSON are a plus
• Familiarity with corporate learning ecosystems is a huge plus — but not a requirement

Benefits

• Fully remote work for candidates based in the US or UK