Instructional Designer - Internal only (Dearborn)

Summary

Percepta delivers customer experience services across the markets it supports. The Instructional Designer analyzes training needs for client-based programs and designs, develops, implements, and evaluates new hire, cross-training, and other training materials. The role also manages training projects, conducts needs and performance analyses, and collaborates with clients and stakeholders to improve training effectiveness.

Responsibilities

• Design and develop learning objectives and outcomes
• Partner with internal and external clients to create and edit training materials
• Using Adult Learning Principles select the most effective instructional methods for delivery, including but not limited to, eLearning, Self-Paced Training, Instructor-Led Training (ILT), or Virtual ILT delivery methods
• Design and develop facilitator and participant material for new hire, continuous, and cross- training by project
• Design practical application scenarios including practical application exercises, role-plays, case studies, games, and simulations
• Develop and maintain knowledge artifacts to be used in both training and production
• Develop and conduct Train-The-Trainer (TTT) sessions
• Maintain source materials and final content in a shared location (SharePoint) to be used for future development needs
• Develop timelines and project plans for development, deliver project plans, and receive approval of timelines
• Partner with all customers, (internal and external) to identify training needs by program
• Schedule and lead regular project meetings with all clients (internal and external) to include communication of project status and development
• Conduct Front End Analysis (FEA) to identify curriculum objectives and development needs. This includes working closely with the client to identify scope, objectives, and approach of project
• Conduct analysis on operational performance to identify knowledge gaps
• Develop training action plans for individuals and groups based on performance needs
• Using defined program metrics, measure the effectiveness of training and modify content when gaps are identified
• Develop evaluations of content that are linked to the performance objectives to aid in validating content effectiveness

Skills

• Bachelor's Degree
• Relevant curriculum design experience
• Or a combination of education and experience
• Minimum of 3 years of professional training and development experience
• Strong project management and organizational skills
• Ability to work with all levels of employee and management
• Creativity
• Ability to work in a fast-paced environment
• Ability to develop training material with short timelines
• Excellent writing, communication, and presentation skills
• Detail oriented
• Positive attitude
• Ability to prioritize business requests and self-manage workload and timelines
• Advanced computer skills: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access, etc.)
• Design skills: Online design tools (Articulate Storyline 360, Camtasia, Captivate), and Photoshop, etc
• Analytical, design and development skills
• Background in using methodologies like Kirkpatrick or Gagne to design and measure training effectiveness
• Preferably in Instructional Design, Education, Adult Learning/Training, Graphic Arts, or other related educational fields
• ISD Certifications are highly desirable
• Certifications in design programs (Articulate, Camtasia, Captivate, etc.) are highly desirable
• 1-3 years of Instructional or Curriculum Design preferred
• Call Center experience is preferred

Qualifications

Must Haves

• Bachelor's Degree
• relevant curriculum design experience
• or a combination of education and experience
• Minimum of 3 years of professional training and development experience
• Strong project management and organizational skills
• Ability to work with all levels of employee and management
• Creativity
• Ability to work in a fast-paced environment
• Ability to develop training material with short timelines
• Excellent writing, communication, and presentation skills
• Detail oriented
• Positive attitude
• Ability to prioritize business requests and self-manage workload and timelines
• Advanced computer skills: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access, etc.)
• Design skills: Online design tools (Articulate Storyline 360, Camtasia, Captivate), and Photoshop, etc
• Analytical, design and development skills
• Background in using methodologies like Kirkpatrick or Gagne to design and measure training effectiveness

Nice to Haves

• preferably in Instructional Design, Education, Adult Learning/Training, Graphic Arts, or other related educational fields
• ISD Certifications are highly desirable
• Certifications in design programs (Articulate, Camtasia, Captivate, etc.) are highly desirable
• 1-3 years of Instructional or Curriculum Design preferred
• Call Center experience is preferred

Benefits

• Remote work
• Health, dental, vision, and life insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k) with company match
• Vacation and sick time
• Paid holidays
• Tuition reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)
• Incentive programs that promote physical, mental, and financial wellness
• A supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value of employee contributions
• Career growth and learning opportunities
• Diverse and community-minded organization