Care Coordinator (Temporary, Full Time)

Summary

Sprinter Health is expanding access to healthcare by delivering hybrid, technology-enabled care in patients’ homes and virtually. The Care Coordinator manages high-volume pre- and post-visit workflows, communicates lab results and follow-up instructions, supports patients and mobile phlebotomists, and helps ensure accurate, compliant continuity of care.

Responsibilities

• Conduct high-volume outbound patient result calls and post-visit appointment reviews within defined SLAs, ensuring timely and accurate communication of lab results, follow-up instructions, and next steps
• Provide clinical and administrative support before, during, and after patient visits by validating labs, confirming documentation, and ensuring visits are ready for in-home care delivery
• Upload and manage clinical documents with accuracy and timeliness
• Monitor and track lab results and imaging reports through Quest and other clinical applications, escalating clinical concerns or documentation gaps as needed
• Serve as a liaison between patients, providers, and internal clinical and administrative teams by communicating updates, issues, and follow-ups clearly to ensure continuity of care
• Maintain and update the provider directory including fax numbers when applicable
• Partner with health system and health plan counterparts to obtain missing appointment information, share updates, and identify workflow improvements
• Oversee medical record management and maintain strict confidentiality and HIPAA compliance at all times
• Monitor daily workflows to identify gaps or inefficiencies; suggest and support process improvements in a fast-moving, evolving environment
• Adapt quickly to updated SOPs, tools, and priorities as the organization scales

Skills

• At least 1 year of experience working in a clinical healthcare environment (e.g., Healthcare Administrator, Patient Care Coordinator, Patient Care Navigator, or a closely related role)
• Working knowledge of HIPAA, patient privacy standards, and common medical terminology
• Experience communicating with doctors' offices, hospitals, labs, and clinics via phone and email
• Experience using electronic health record (EHR) systems and other healthcare software
• Highly fluent in modern workplace tools (Mac OS, Slack, Google Workspace, Zoom, and ticketing systems such as Zendesk), with the ability to work across multiple systems simultaneously while maintaining speed and accuracy
• Experience handling high-volume outbound patient calls, including result delivery and post-visit follow-up, with confidence, empathy, and the ability to meet defined SLAs or productivity targets
• Exceptional organizational skills and attention to detail, particularly when handling PHI and clinical documentation
• Strong written communication skills with the ability to document clearly and accurately
• Ability to adapt to changing priorities and work effectively in a fast-paced environment
• Self-motivated with strong follow-through, accountability, and ownership of work
• Commitment to maintaining patient confidentiality and delivering high-quality, patient-centered care
• Experience working in an EMR
• Elation experience is a plus
• Experience with Zendesk or similar ticketing systems
• Experience in a results-delivery with exposure to clinical workflows and documentation requirements
• Experience working in a fast-paced startup, on-demand service, or rapidly scaling healthcare environment
• Have experience working in an on-demand service or healthcare environment

Qualifications

Must Haves

• At least 1 year of experience working in a clinical healthcare environment (e.g., Healthcare Administrator, Patient Care Coordinator, Patient Care Navigator, or a closely related role)
• Working knowledge of HIPAA, patient privacy standards, and common medical terminology
• Experience communicating with doctors' offices, hospitals, labs, and clinics via phone and email
• Experience using electronic health record (EHR) systems and other healthcare software
• Highly fluent in modern workplace tools (Mac OS, Slack, Google Workspace, Zoom, and ticketing systems such as Zendesk), with the ability to work across multiple systems simultaneously while maintaining speed and accuracy
• Experience handling high-volume outbound patient calls, including result delivery and post-visit follow-up, with confidence, empathy, and the ability to meet defined SLAs or productivity targets
• Exceptional organizational skills and attention to detail, particularly when handling PHI and clinical documentation
• Strong written communication skills with the ability to document clearly and accurately
• Ability to adapt to changing priorities and work effectively in a fast-paced environment
• Self-motivated with strong follow-through, accountability, and ownership of work
• Commitment to maintaining patient confidentiality and delivering high-quality, patient-centered care

Nice to Haves

• Experience working in an EMR
• Elation experience is a plus
• Experience with Zendesk or similar ticketing systems
• Experience in a results-delivery with exposure to clinical workflows and documentation requirements
• Experience working in a fast-paced startup, on-demand service, or rapidly scaling healthcare environment
• Have experience working in an on-demand service or healthcare environment

Benefits

• Remote work arrangement