Virtual Sales Representative

Summary

Phathom Pharmaceuticals is a biopharmaceutical company focused on transforming the treatment of gastrointestinal diseases. The Virtual Sales Representative drives product awareness, adoption, and demand through compliant virtual engagement with healthcare professionals and office staff, while managing a targeted territory and executing promotional and educational interactions through phone, video, and digital channels.

Responsibilities

• Execute outbound calls, video engagements, and digital interactions with targeted HCPs and office staff
• Deliver clear, compelling, and compliant product messaging aligned to customer needs using approved materials
• Build rapport and establish trust through strong virtual presence and communication
• Utilize multiple company-approved digital channels to increase engagement frequency and expand reach
• Manage a defined list of target accounts, prioritizing opportunities to maximize impact
• Develop and execute compliant call plans aligned with brand strategy
• Analyze engagement data to refine targeting and execution
• Meet or exceed call activity expectations, engagement goals, and performance metrics
• Maintain accurate and timely documentation of all customer interactions within CRM systems
• Manage daily activity efficiently to maximize territory coverage and productivity
• Adhere to all company policies, procedures, training, and compliance standards
• Ensure all communications are accurate, compliant, and aligned with approved messaging
• Complete all required training and maintain strong clinical and product knowledge
• Contribute to a culture of accountability, learning, and continuous improvement

Skills

• * Bachelor's degree
• * Excellent virtual communication and presentation skills
• * Experience engaging customers via phone, video, or digital platforms
• * Proficiency with CRM and digital engagement tools
• * Strong organizational skills and ability to work independently in a remote environment
• * High integrity and compliance mindset
• * 5–10% for national meetings or training
• * Familiarity with hybrid or virtual commercial models
• * Customer-focused and results-driven
• * Strong virtual presence and communication skills
• * High learning agility (clinical and business)
• * Collaborative and team-oriented
• * Adaptable in a fast-paced, evolving environment
• * Demonstrates ownership, accountability, and professionalism
• * 1–3+ years pharmaceutical, healthcare, or B2B sales experience strongly preferred
• * Inside/virtual pharmaceutical sales experience
• * GI or specialty experience
• * Strong analytical and planning skills
• * Fluency in one or more additional languages is a plus, based on business needs

Qualifications

Must Haves

• * Bachelor's degree
• * Excellent virtual communication and presentation skills
• * Experience engaging customers via phone, video, or digital platforms
• * Proficiency with CRM and digital engagement tools
• * Strong organizational skills and ability to work independently in a remote environment
• * High integrity and compliance mindset
• * 5–10% for national meetings or training
• * Familiarity with hybrid or virtual commercial models
• * Customer-focused and results-driven
• * Strong virtual presence and communication skills
• * High learning agility (clinical and business)
• * Collaborative and team-oriented
• * Adaptable in a fast-paced, evolving environment
• * Demonstrates ownership, accountability, and professionalism

Nice to Haves

• * 1–3+ years pharmaceutical, healthcare, or B2B sales experience strongly preferred
• * Inside/virtual pharmaceutical sales experience
• * GI or specialty experience
• * Strong analytical and planning skills
• * Fluency in one or more additional languages is a plus, based on business needs

Benefits

• Highly competitive medical, dental and vision coverage options with low monthly premiums
• Roth & Traditional 401(k) savings plan with annual employer match
• Long-term incentive equity compensation program
• Employee Stock Purchase Plan (ESPP)
• 16 weeks of paid parental leave for all new parents
• 4-week part-time Bridge-Back-to-Work Program
• Hybrid and Flex Working Arrangements
• Unlimited Time Off
• 17 paid company holidays in addition to a year-end winter shutdown period
• Annual Fitness & Wellbeing Reimbursement
• Company-provided Life and Accidental Death & Dismemberment (AD&D) insurance
• Company-provided short and long-term disability benefits
• Company-funded HSA plan
• Accident and Hospital Indemnity insurance
• Employee Assistance Program (EAP)
• Employee recognition program