Field Service Engineer - Medical Imaging (Field: Cleveland, OH)

Summary

Philips is a health technology company focused on improving access to quality healthcare. The Field Service Engineer will manage customer relationships and install, troubleshoot, service, and maintain medical imaging equipment at customer sites. The role also involves resolving electronic, network, and mechanical problems, completing service documentation, and supporting regional team capability while traveling across the assigned geography.

Responsibilities

• Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer's business and competitive environment; generate service revenue
• Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools)
• Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements
• Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively. Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems)
• Approximately 70% travel across the specified geography is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required
• Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements
• Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations)
• Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment

Skills

• * You've acquired 1+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 3+ years' in electromechanical industries
• * Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment
• * You have an Associate Degree in electronics or equivalent combination of education and experience
• * You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this [Field Service](https://www.careers.philips.com/na/en/field-service-physical,-cognitive-and-environmental-pce-job-requirements) position
• * Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements
• * Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations)
• * Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment
• Approximately 70% travel across the specified geography is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required
• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future
• For this position, you must reside in ***or*** within commuting distance to Cleveland, OH
• Preferred experience in Image Guided Therapy (IGT) imaging equipment
• BSEE/BSEET/BSME/BSMET preferred

Qualifications

Must Haves

• * You've acquired 1+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 3+ years' in electromechanical industries
• * Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment
• * You have an Associate Degree in electronics or equivalent combination of education and experience
• * You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this [Field Service](https://www.careers.philips.com/na/en/field-service-physical,-cognitive-and-environmental-pce-job-requirements) position
• * Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements
• * Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations)
• * Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment
• Approximately 70% travel across the specified geography is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required
• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future
• For this position, you must reside in ***or*** within commuting distance to Cleveland, OH

Nice to Haves

• Preferred experience in Image Guided Therapy (IGT) imaging equipment
• BSEE/BSEET/BSME/BSMET preferred

Benefits

• Overtime eligible
• Field service and lead generation incentive bonus plans
• On-call pay
• Company fleet/car
• Training
• Advancement opportunities
• Annual incentive plan may be offered
• Field service incentive bonus may be offered
• Sales commission may be offered
• Long-term incentives may be offered
• Comprehensive Philips Total Rewards benefits program
• Generous PTO
• 401k (up to 7% match)
• HSA (with company contribution)
• Stock purchase plan
• Education reimbursement