ServiceNow Technical Consultant – Core Business Workflows

Summary

Pioneer Management Consulting is a fast-scaling consulting firm that works directly with executive teams to solve complex problems and shape strategies. The company is seeking a ServiceNow Technical Consultant to develop, configure, and optimize ServiceNow solutions across core business workflows such as HRSD, Source-to-Pay, Legal Service Delivery, and Workplace Service Delivery while partnering with business stakeholders and technical teams.

Responsibilities

• Develop, configure, and customize ServiceNow applications across HRSD, Source-to-Pay, Legal Service Delivery, Workplace Service Delivery, and related core business workflows, including forms, workflows, portals, and automation scripts
• Build and extend employee-facing experiences using Employee Center, Service Portal, and Now Mobile
• Configure HRSD capabilities such as HR case and knowledge management, lifecycle events, journeys, employee document management, and integrations with HRIS platforms
• Implement Source-to-Pay and procurement workflows, including sourcing, supplier management, and ERP integrations
• Integrate ServiceNow with enterprise systems such as HRIS, ERP, payroll, e-signature, and contract management platforms
• Research and recommend optimal technical approaches to achieve desired outcomes in alignment with ServiceNow best practices
• Conduct unit testing, assist with UAT, and ensure the delivery of high-quality, maintainable solutions
• Troubleshoot and resolve technical issues during development and deployment phases
• Stay current with ServiceNow platform updates, releases, and emerging capabilities
• Collaborate closely with Solution Architects, Business Process Consultants, and Engagement Managers to align technical solutions with business goals
• Contribute to continuous improvement of development standards, reusable components, and delivery methodologies

Skills

• **Experience:** * 2+ distinct ServiceNow deployments, including at least one in HRSD, Source-to-Pay, Legal Service Delivery, Workplace Service Delivery, or a related core business workflow (e.g., CSM). * 3+ years of experience in ServiceNow development, configuration, or administration within a consulting or enterprise environment. * Experience partnering with HR, procurement, legal, or shared-services stakeholders to translate business process requirements into platform solutions. * Demonstrated experience with the Software Development Lifecycle (SDLC) and Agile delivery methodologies
• * Familiarity with ServiceNow's NowCreate implementation framework preferred. * Industry experience in Energy & Utilities, Healthcare, or Manufacturing is a plus. **Skills:** * ServiceNow Certified System Administrator (CSA) required. * ServiceNow Certified Application Developer (CAD) required. * At least one Certified Implementation Specialist (CIS) certification in a core business workflow preferred, such as CIS–HRSD, CIS–Source-to-Pay Operations, CIS–CSM, or equivalent (Legal Service Delivery and Workplace Service Delivery experience highly valued). * Proficiency in JavaScript, HTML, CSS, and related web technologies. * Experience building and maintaining integrations using REST/SOAP APIs, IntegrationHub, or Flow Designer. * Strong analytical, problem-solving, and debugging skills. * Excellent written and verbal communication skills, with the ability to explain complex technical concepts clearly. * Proven ability to work independently, manage multiple assignments, and thrive in a collaborative team environment. **Education:** * Bachelor's Degree or equivalent work experience required

Qualifications

Must Haves

• **Experience:** * 2+ distinct ServiceNow deployments, including at least one in HRSD, Source-to-Pay, Legal Service Delivery, Workplace Service Delivery, or a related core business workflow (e.g., CSM). * 3+ years of experience in ServiceNow development, configuration, or administration within a consulting or enterprise environment. * Experience partnering with HR, procurement, legal, or shared-services stakeholders to translate business process requirements into platform solutions. * Demonstrated experience with the Software Development Lifecycle (SDLC) and Agile delivery methodologies

Nice to Haves

• * Familiarity with ServiceNow's NowCreate implementation framework preferred. * Industry experience in Energy & Utilities, Healthcare, or Manufacturing is a plus. **Skills:** * ServiceNow Certified System Administrator (CSA) required. * ServiceNow Certified Application Developer (CAD) required. * At least one Certified Implementation Specialist (CIS) certification in a core business workflow preferred, such as CIS–HRSD, CIS–Source-to-Pay Operations, CIS–CSM, or equivalent (Legal Service Delivery and Workplace Service Delivery experience highly valued). * Proficiency in JavaScript, HTML, CSS, and related web technologies. * Experience building and maintaining integrations using REST/SOAP APIs, IntegrationHub, or Flow Designer. * Strong analytical, problem-solving, and debugging skills. * Excellent written and verbal communication skills, with the ability to explain complex technical concepts clearly. * Proven ability to work independently, manage multiple assignments, and thrive in a collaborative team environment. **Education:** * Bachelor's Degree or equivalent work experience required

Benefits

• Meaningful time off and paid holidays
• Parental leave
• 401(k) including employer match
• Tuition reimbursement
• Medical, dental, vision, life, long and short-term disability benefits