SHI International Corp.
Posted 3 days agoVerified live 1d ago
ServiceNow Technical Consultant
Brief overview
Remote
UndergradOr in progress
3+ yrsMinimum
ServiceNowTechnology Provider Service Management (TPSM)IT Service Management (ITSM)Customer Service Management (CSM)ServiceNow PlaybooksServiceNow IntegrationsProcess MappingWorkflowsServiceNow Catalog ConfigurationUser Acceptance Testing (UAT)ServiceNow Automated Test Framework (ATF)Test AutomationConsultative Customer Relationships
About the company
SHI International Corp.shi.com
Think of SHI as your personal technology concierge.
Visa sponsorship history
1 year sponsoring, last filed FY2026
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.$182,208median wage / yr
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
20261
Top sponsored roles
Senior Manager “ Services Presales “ MSP & Support
Job description
Summary
SHI International Corp. is a global provider of IT solutions and services. The company is seeking a ServiceNow Technical Consultant to support customer onboarding, system integrations, automated testing, configuration, User Acceptance Testing, and ongoing service delivery for Technology Provider Service Management implementations.
Responsibilities
- Install and configure ServiceNow integration functionality for both provider and consumer environments
- Set up vendor catalog items, mappings, and data transformations
- Configure remote tasks for bi-directional synchronization
- Apply and maintain the customer onboarding playbook, including associated workflows
- Validate User Acceptance Testing (UAT) scenarios and baseline functionality
- Support customer testers and provide instructions and workflow guidance
- Troubleshoot UAT issues and triage with internal teams as needed
- Ensure UAT environment readiness and confirm acceptance criteria
- Build and update test plans and test suites for ongoing development and deployments
- Support regression testing during upgrades
- Reduce manual test effort through automation coverage
- Act as a ServiceNow SME on deployed Technology Provider Service Management (TPSM), functionality to advise on expected solution behaviors and best practices
- Execute onboarding playbooks and associated workflows
- Guide customers through testing, including test scenario validation and workflow navigation
Skills
- Ability to simplify and effectively communicate complex problems to stakeholders across various functions and levels
- Comprehensive understanding of the IT lifecycle to ensure efficient management and optimization of resources
- The ability to understand customer needs, provide tailored solutions, and build strong, long-term customer relationships through a consultative approach
- Demonstrated deep technical knowledge and proficiency in multiple technology areas to provide expert guidance and solutions
- 3-5 years of experience supporting ServiceNow or similar CSM and ITSM environments
- Hands on ServiceNow experience, especially with ServiceNow playbooks, integrations, process mapping, workflows, and catalog configuration
- Experience supporting UAT, troubleshooting issues, and working with customers
- Strong skills with Automated Test Framework (ATF) and test automation
- Excellent communication and problem-solving abilities
- ServiceNow certifications (CSA, CIS-ITSM, Micro-Certification-Integration Hub, etc.)
- Experience implementing, customizing, and supporting ServiceNow modules and features such as Integration Hub, Flow Designer, and cross-instance integrations
- Consulting or customer-facing experience deploying complex multi-platform solutions
Qualifications
Must Haves
- Ability to simplify and effectively communicate complex problems to stakeholders across various functions and levels
- Comprehensive understanding of the IT lifecycle to ensure efficient management and optimization of resources
- The ability to understand customer needs, provide tailored solutions, and build strong, long-term customer relationships through a consultative approach
- Demonstrated deep technical knowledge and proficiency in multiple technology areas to provide expert guidance and solutions
- 3-5 years of experience supporting ServiceNow or similar CSM and ITSM environments
- Hands on ServiceNow experience, especially with ServiceNow playbooks, integrations, process mapping, workflows, and catalog configuration
- Experience supporting UAT, troubleshooting issues, and working with customers
- Strong skills with Automated Test Framework (ATF) and test automation
- Excellent communication and problem-solving abilities
Nice to Haves
- ServiceNow certifications (CSA, CIS-ITSM, Micro-Certification-Integration Hub, etc.)
- Experience implementing, customizing, and supporting ServiceNow modules and features such as Integration Hub, Flow Designer, and cross-instance integrations
- Consulting or customer-facing experience deploying complex multi-platform solutions
Benefits
- Continuous professional growth and leadership opportunities.
- Health, wellness, and financial benefits to offer peace of mind to you and your family.
- World-class facilities and the technology you need to thrive – in our offices or yours.
- Medical benefits
- Vision benefits
- Dental benefits
- 401K
- Flexible spending
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