US- Technical Program Manager (Technical Services, 8 Month Contract)

Summary

PointClickCare is a health technology company focused on helping providers deliver exceptional care. The Technical Program Manager will manage scheduling, capacity planning, delivery governance, and go-live readiness for Data Migration initiatives while coordinating with cross-functional teams and customers. The role also drives process improvement, automation, AI-enabled solutions, and data-driven operational efficiency.

Responsibilities

• Understand customer requirements, technical dependencies, and Data Migration delivery processes to support successful project execution
• Serve as the primary interface between Sales, Project Managers, Resource Management, and delivery teams for project intake, scheduling, prioritization, and delivery coordination
• Manage project demand, resource forecasting, and capacity planning activities to balance project workload, delivery commitments, and organizational priorities
• Coordinate Data Migration project go-live readiness and execution activities with Project Managers and technical delivery teams
• Monitor project portfolios, identify risks, issues, and dependencies, and drive mitigation and escalation activities when required
• Maintain project requests, schedules, dashboards, operational metrics, templates, and project documentation
• Lead post-project reviews, root cause analysis activities, and continuous improvement initiatives to improve delivery outcomes and operational efficiency
• Successfully manage multiple competing priorities while ensuring alignment to customer commitments and business objectives
• Identify, evaluate, and support the implementation of AI-powered tools, AI agents, copilots, and intelligent automation solutions that improve project scheduling, reporting, capacity planning, operational visibility, knowledge management, and decision-making
• Ensure adherence to governance, security, compliance, data privacy, and responsible AI practices

Skills

• Experience in Technical Program Management, Project Management, Operations Management, or a related discipline
• Demonstrated experience managing project schedules, delivery commitments, stakeholder communications, and competing priorities in a customer-facing environment
• Strong understanding of capacity planning, resource forecasting, workload management, and operational performance metrics
• Knowledge of Data Migration methodologies, ETL processes, data integration concepts, and systems design principles
• Experience using project and operational management platforms such as JIRA, Kimble, Smartsheet, Confluence, or similar tools
• Experience working in production, SaaS, healthcare technology, or customer delivery environments
• Experience leveraging Generative AI, AI copilots, intelligent automation, or agent-based solutions to improve business processes and operational efficiency
• Understanding of workflow automation, prompt engineering, AI governance, and responsible AI practices
• Strong analytical, problem-solving, communication, negotiation, and stakeholder management skills
• Self-motivated with exceptional organizational skills, attention to detail, and a continuous improvement mindset
• PointClickCare domain knowledge
• Experience with healthcare technology solutions, including EHR, EMR, Pharmacy, or clinical systems
• Experience with Microsoft Copilot, Power Platform, AI Builder, Azure AI Services, OpenAI technologies, Anthropic (Claude), or comparable AI platforms
• Experience developing, implementing, or managing AI agents, digital assistants, chatbots, or workflow automation solutions
• Familiarity with modern data and analytics platforms such as Databricks, Azure Data Lake, and enterprise reporting solutions
• PMP, Agile, Scrum, or related project management certifications

Qualifications

Must Haves

• Experience in Technical Program Management, Project Management, Operations Management, or a related discipline
• Demonstrated experience managing project schedules, delivery commitments, stakeholder communications, and competing priorities in a customer-facing environment
• Strong understanding of capacity planning, resource forecasting, workload management, and operational performance metrics
• Knowledge of Data Migration methodologies, ETL processes, data integration concepts, and systems design principles
• Experience using project and operational management platforms such as JIRA, Kimble, Smartsheet, Confluence, or similar tools
• Experience working in production, SaaS, healthcare technology, or customer delivery environments
• Experience leveraging Generative AI, AI copilots, intelligent automation, or agent-based solutions to improve business processes and operational efficiency
• Understanding of workflow automation, prompt engineering, AI governance, and responsible AI practices
• Strong analytical, problem-solving, communication, negotiation, and stakeholder management skills
• Self-motivated with exceptional organizational skills, attention to detail, and a continuous improvement mindset
• PointClickCare domain knowledge
• Experience with healthcare technology solutions, including EHR, EMR, Pharmacy, or clinical systems
• Experience with Microsoft Copilot, Power Platform, AI Builder, Azure AI Services, OpenAI technologies, Anthropic (Claude), or comparable AI platforms
• Experience developing, implementing, or managing AI agents, digital assistants, chatbots, or workflow automation solutions
• Familiarity with modern data and analytics platforms such as Databricks, Azure Data Lake, and enterprise reporting solutions
• PMP, Agile, Scrum, or related project management certifications

Benefits

• Remote work arrangement
• Flexibility
• Growth opportunities
• Training and development to nurture innovation throughout the employee journey