Solutions Engineer

Summary

Birdeye is an agentic marketing and reputation management platform for multi-location brands. The company is seeking a Solutions Engineer to partner with sales teams, understand customer requirements, lead product demonstrations, provide technical guidance during evaluations, and collaborate with product, implementation, and customer success teams.

Responsibilities

• Be a key and active participant in client demos and presentations for upmarket and channel partner deals
• Articulate Birdeye’s technology and product updates to prospective customers to fit their business model
• Manage the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and advocate for Birdeye products and services
• Work interdepartmentally with product, implementation and sales to craft product value propositions
• Develop a basic understanding of the competitive market landscape and identify key areas of competitive difference in assigned areas
• Answer technical questions from clients regarding Birdeye technology, features and solutions
• Establish and maintain strong relationships throughout the sales cycle with prospects
• Prepare proposals/presentations for customer meetings, as needed
• Demonstrate Birdeye’s products and services to prospects on site, remotely via webinar sessions, as needed

Skills

• Proficient using a SaaS solution for online demonstrations
• Previous industry experience with API's
• Technical appetite to become a Birdeye expert
• SaaS technology background
• Strong understanding of sales, marketing and SaaS solution selling
• Experience in leading product demonstrations and online sales meetings
• Excellent communication skills required
• Ability to quickly understand customer needs and communicate a solution
• Demonstrated ability to work in an online sales environment
• Ability to analyze data with excellent attention to detail
• Demonstrated ability to meet deadlines and juggle multiple priorities
• Excellent Microsoft Office Suite proficiency
• Excellent written, phone, video chat, and communication skills
• Well-organized, attentive to details, and possess clear communication and relationship skills
• A team player capable of high performance and flexibility working in a dynamic environment
• Ability to quickly understand business requirements and expectations; detail oriented
• BA/BS or equivalent work experience required
• Basic ability to handle discussions around HTML, JavaScript, and CSS, hosting, SEO and other marketing related technical topics
• Previous employment working for a SaaS company preferred
• Previous experience working in sales overlay / sales support preferred
• Technical curiosity and a desire to fully explore the technology at hand is a big plus
• Salesforce.com experience preferred
• Previous SaaS support experience a plus

Qualifications

Must Haves

• Proficient using a SaaS solution for online demonstrations
• Previous industry experience with API's
• Technical appetite to become a Birdeye expert
• SaaS technology background
• Strong understanding of sales, marketing and SaaS solution selling
• Experience in leading product demonstrations and online sales meetings
• Excellent communication skills required
• Ability to quickly understand customer needs and communicate a solution
• Demonstrated ability to work in an online sales environment
• Ability to analyze data with excellent attention to detail
• Demonstrated ability to meet deadlines and juggle multiple priorities
• Excellent Microsoft Office Suite proficiency
• Excellent written, phone, video chat, and communication skills
• Well-organized, attentive to details, and possess clear communication and relationship skills
• A team player capable of high performance and flexibility working in a dynamic environment
• Ability to quickly understand business requirements and expectations; detail oriented
• BA/BS or equivalent work experience required
• Basic ability to handle discussions around HTML, JavaScript, and CSS, hosting, SEO and other marketing related technical topics

Nice to Haves

• Previous employment working for a SaaS company preferred
• Previous experience working in sales overlay / sales support preferred
• Technical curiosity and a desire to fully explore the technology at hand is a big plus
• Salesforce.com experience preferred
• Previous SaaS support experience a plus

Benefits

• 100% Employer-paid benefits with multiple health plan options (HSA, PPO) for employees
• Unlimited PTO
• 401(k) with company match
• Flexible work from home options available
• Maternity & Paternity Leave
• Employee Resource Groups - network with like-minded "Birds"
• Abundant opportunities that come with a dynamic and fast-growing organization!